Summary
Overview
Work History
Education
Skills
Timeline
Generic

Felisha Parsons

Fairfield,Ohio

Summary

Energetic and organized individual with knack for streamlining processes and improving workflow efficiency. Possesses foundational knowledge in operations management and data analysis, demonstrating strong abilities in problem-solving and attention to detail. Committed to optimizing team performance and contributing to organizational success.

Overview

8
8
years of professional experience

Work History

Process Assistant (previously Learning Ambassador)

AMAZON
12.2021 - Current
  • Responsible for working directly with Area managers and Operations managers to ensure department functions properly and labor planning is met
  • Launched Control Tower in AW as the test department, working closely with process engineer team to ensure success and identify application opportunities
  • Exceled in leading department projects, identifying barriers, and deep diving to find solutions all while working as a team
  • Cross trained to help lead in multiple departments as a Process Assistant
  • Coached new associates while implementing safety during their onboarding experience so they were able to excel in their roles
  • Trusted ambassador selected by Learning team to work with veteran associates to identify barriers in order to improve quality, productivity, and safety
  • Dock Ambassador responsible for training new dock associates and implementing safety standards and practices on the dock
  • Trained in multiple roles in CRC including; problem solve, mezz, dock, TDR, process guide, broken glass, and sortation in the buffer

IN HOME HEALTHCARE/ VISITING ANGELS & PRIVATE CASE
06.2017 - 12.2021
  • Provided in home care for Alzheimer’s and dementia patients and patients on end-of-life care
  • Managed a private home care case where I was responsible for scheduling, and dealing with all HR related issues
  • Worked on call to answer any emergency calls through the night

Amazon delivery,5N21
09.2021 - 11.2021
  • Loaded delivery vans every morning and strategically organized packages using route information in order to provide an exemplary customer experience
  • Packages were delivered on time in a safe and effective manner for up to200 stops a day
  • Organized routes for other drivers and provided emergency support over the road when peers would suffer delays on their route in order to ensure that packages met customer delivery expectations

Education

High School Diploma -

Northwest High School
Cincinnati, OH
06-2003

Associate of Science -

Hondros College of Nursing
Westerville, OH
10-2025

Skills

  • Safety management
  • Workflow management
  • Assignment delegation
  • Management support
  • Performance monitoring
  • Process improvement
  • Process flows
  • Production deadline management
  • Dispute resolution
  • Continuous improvement
  • Quality assurance
  • Critical thinking

Timeline

Process Assistant (previously Learning Ambassador)

AMAZON
12.2021 - Current

Amazon delivery,5N21
09.2021 - 11.2021

IN HOME HEALTHCARE/ VISITING ANGELS & PRIVATE CASE
06.2017 - 12.2021

High School Diploma -

Northwest High School

Associate of Science -

Hondros College of Nursing

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Felisha Parsons