Felisha Schooley
Gilbert,AZ
Summary
Highly-motivated employee with customer service, multitasking and time management abilities. Eager to learn and take on new challenges. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Server Assistant
Marcelino’s Ristorante
Scottsdale, AZ
09.2023 - Current
- Greet guests, take beverage order and answer any questions about the menu.
- Decorate tables promptly before and throughout seating's by providing correct silverware and side plates for upcoming courses.
- Assess table needs by refilling drinks and firing courses in a timely and efficient manner.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted in training new server assistants on job responsibilities and procedures.
- Retrieved and transported dirty tableware to dishwashing area.
- Assisted other servers when needed during peak periods.
Store Manager
The Human Bean
Tempe, AZ
05.2022 - 09.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels to place an accurately fulfilling order for my stand on a weekly basis.
- Trained and mentored associates to teach daily tasks, procedures and recipes.
- Create weekly schedule for the store based on employees' availability and preferences.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Barista
The Human Bean
Lake Havasu City, AZ
05.2020 - 04.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers and POS system to process customer payments.
- Memorized official and off-menu coffee and tea preparations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Server
Chicos Tacos
Lake Havasu City, AZ
05.2019 - 09.2019
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Precisely recorded orders on cash register and point-of-sale system.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions while following company procedures for handling cash payments.
Education
High School Diploma -
Lake Havasu High School
Chico'sLake Havasu City, AZ05-2020
Skills
- Order Management
- Exceptional customer service
- Safe Food Handling
- Menu Memorization
- POS System Operation
- Attention to Detail
- Willing to Learn
- Effective customer upselling and cross selling
- Quality Control
Timeline
Server Assistant
Marcelino’s Ristorante
09.2023 - Current
Store Manager
The Human Bean
05.2022 - 09.2023
Barista
The Human Bean
05.2020 - 04.2022
Server
Chicos Tacos
05.2019 - 09.2019
High School Diploma -
Lake Havasu High School
Similar Profiles
Maggie NewcombMaggie Newcomb
Server at Valerios RistoranteServer at Valerios Ristorante
Felix CruzFelix Cruz
Salad Maker at Capri RistoranteSalad Maker at Capri Ristorante
Luis Daniel SanchezLuis Daniel Sanchez
Captain Server | Bartender at Tullio RistoranteCaptain Server | Bartender at Tullio Ristorante
Austin DeWittAustin DeWitt
Course Coordinator at Greenfield Lakes Golf CourseCourse Coordinator at Greenfield Lakes Golf Course
Rohan SrivastavaRohan Srivastava
Teacher's Assistant at Lucknow CollegeTeacher's Assistant at Lucknow College