Felistina Farias
1441 E Germann RD Apt 1017 Chandler,AZ
Summary
Industrious administrative team member with proven organizational, time management and multitasking abilities in settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Nissan North America, Inc.
Tempe, AZ
10.2016 - 10.2018
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Called customer about inquiry for Nissan vehicle they were interested in and warm transferred to dealership to get customer in for a test drive.
Customer Service Representative
General Motors Financial
Chandler, AZ
11.2018 - 11.2019
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
Carvana LLC
Tempe, AZ
09.2019 - 10.2020
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Maintained accurate records of incoming calls in internal database.
Collections Representative
Toyota Financial Services
Chandler, AZ
10.2020 - Current
- Used effective questioning techniques to clarify why debtors were delinquent.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Advised debtors on payment options and set up payment plans.
- Utilized skip tracing resources to complete background checks and loan documents.
- Prepared reports on status of accounts for management review.
- Performed skip tracing activities to locate debtors.
Education
High School Diploma -
Desert Vista High School
Phoenix, AZ05.2016
Skills
- Upbeat and Positive Personality
- Data Entry
- Time Management
- Calm and Professional Under Pressure
- Inbound and Outbound Calling
- Report Writing
- Data Management
Timeline
Collections Representative
Toyota Financial Services
10.2020 - Current
Customer Service Representative
Carvana LLC
09.2019 - 10.2020
Customer Service Representative
General Motors Financial
11.2018 - 11.2019
Customer Service Representative
Nissan North America, Inc.
10.2016 - 10.2018
High School Diploma -
Desert Vista High School
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