Felistina Farias
13601 S 44TH Street #1067 Phoenix,AZ
Summary
Results-driven individual with a versatile background in customer service and account management. Known for strong attention to detail and effective communication, ready to leverage skills to enhance client relations and operational success.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Lockton Insurance Brokers
Scottsdale, Arizona
01.2025 - Current
- Managed daily office operations and maintained organized filing systems.
- Supported the preparation of client presentations and internal reports.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Reinstatements Resolution Leader
Toyota Financial Services
Chandler, Arizona
10.2020 - 12.2024
- Conducted vehicle assessments to determine repossession eligibility and status.
- Trained junior agents on repossession procedures and best practices in the field.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Managed documentation for all repossessed vehicles, ensuring compliance with regulations.
Customer Service Representative
Gm Financial Group
Phoenix, AZ
10.2018 - 09.2019
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Documented customer inquiries and feedback, including service delivery suggestions, in company database.
- Prepared, completed and processed customer account forms and database changes.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Education
Some College (No Degree) - Business Degree
Maricopa Community Colleges - Chandler-Gilbert Community College
Chandler, AZSkills
- Customer service
- Data entry
- Call center procedures
- Account management
Timeline
Administrative Assistant
Lockton Insurance Brokers
01.2025 - Current
Reinstatements Resolution Leader
Toyota Financial Services
10.2020 - 12.2024
Customer Service Representative
Gm Financial Group
10.2018 - 09.2019
Some College (No Degree) - Business Degree
Maricopa Community Colleges - Chandler-Gilbert Community College