Hi, I’m
Felitha Jones
Duluth,GA
Talent wins games, but teamwork and intelligence wins championships.
Michael Jordan
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
years of professional experience
1
Certification
Work History
Department of Veteran Affairs-EnrollmentAtlanta, GA
Program Support Assistant
06.2023 - Current
Job overview
- Answered inquiries from external customers regarding program information.
- Maintained filing systems for records related to programs being supported.
- Responded to customer service requests through email or telephone contact.
- Reviewed incoming correspondence and took appropriate action as needed.
- Received and distributed mail, letters and packages.
Department of Veteran AffairsDublin, GA
Facility Telephone Operator
05.2022 - 06.2023
Job overview
- Answered inquiries from external customers regarding program information.
- Maintained filing systems for records related to programs being supported.
- Responded to customer service requests through email or telephone contact.
- Reviewed incoming correspondence and took appropriate action as needed.
- Coordinated support to facilitate general office operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered phones and routed voicemails to respective employees.
Department of Veteran AffairsDublin, GA
Nursing Assistant
09.2018 - 05.2022
Job overview
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
Department of Veterans AffairsCarrollton, GA
Nursing Assistant
01.2015 - 09.2018
Job overview
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Engaged with patient family and friends to provide courteous visit experience.
Scott Nursing HomeAdrian, GA
Nursing Assistant
05.2013 - 01.2015
Job overview
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Turned and repositioned bedridden patients to prevent bedsores.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Shamrock Nursing HomeDublin, GA
Nursing Assistant
05.2009 - 06.2013
Job overview
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Reported environmental risks or equipment malfunctions to supervisor.
Southland Nursing HomeDublin, GA
Nursing Assistant
06.2003 - 09.2009
Job overview
- Supplied, collected and emptied patient bedpans on frequent basis.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Engaged with patient family and friends to provide courteous visit experience.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
Education
Oconee Fall Line Technical CollegeDublin, GA
Certification from Certified Nursing Assistant
05.2003
Miami Northwestern Senior High SchoolMiami, FL
High School Diploma
06.1989
Skills
- Program File Distribution
- Data Analysis
- Appointment Scheduling
- Records Management
- Customer Service
- Document Retrieval
- Mail Handling
- Administrative Support
- Telephone and Email Etiquette
- Proofreading
- Filing and Data Archiving
- Excel Spreadsheets
- Typing 40 WPM
- Documentation and Recordkeeping
- Support Services
- Multi-Line Phone Proficiency
- MS (Word, Excel, Spreadsheets)
- Written Communication
Certification
- BLS, American Heart Association-2023
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Support Assistant
Department of Veteran Affairs-Enrollment
06.2023 - Current
Facility Telephone Operator
Department of Veteran Affairs
05.2022 - 06.2023
Nursing Assistant
Department of Veteran Affairs
09.2018 - 05.2022
Nursing Assistant
Department of Veterans Affairs
01.2015 - 09.2018
Nursing Assistant
Scott Nursing Home
05.2013 - 01.2015
Nursing Assistant
Shamrock Nursing Home
05.2009 - 06.2013
Nursing Assistant
Southland Nursing Home
06.2003 - 09.2009
Oconee Fall Line Technical College
Certification from Certified Nursing Assistant
Miami Northwestern Senior High School
High School Diploma
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