Felitsa Kardassis
New Port Richey,FL
Summary
Dynamic professional with a proven track record in customer service and sales training, honed across roles at Amerilife and other leading companies. Excelled in building strong client relationships and leading teams to exceed targets. Skilled in time management and efficiency, consistently achieving and surpassing goals through strategic client analysis and effective communication.
Overview
8
8
years of professional experience
Work History
Bartender
Whiskey Willys
11.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Executive Assistant
Amerilife
09.2021 - 09.2022
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Team Lead
Senior Healthcare Direct
01.2019 - 06.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Sales Agent
Tranzact Insurance Solutions
08.2016 - 01.2019
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Medicare Advantage plans to promote sales.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Education
High School Diploma -
Tarpon Springs High School
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Sales training
- Resilience under pressure
- Client analysis
- Closing deals
Timeline
Bartender
Whiskey Willys
11.2022 - Current
Executive Assistant
Amerilife
09.2021 - 09.2022
Team Lead
Senior Healthcare Direct
01.2019 - 06.2021
Sales Agent
Tranzact Insurance Solutions
08.2016 - 01.2019
High School Diploma -
Tarpon Springs High School
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