Open To Work
Felix Andujar
New York,NY
Summary
Business and Operations leader with experience in social services and a proven ability to align data, strategy, and organizational performance. Skilled in transforming complex data into actionable insights, optimizing operations, strengthening compliance, and guiding cross-functional teams toward measurable outcomes. Seeking a leadership role where I can leverage my analytical expertise, operational leadership, and program management experience to drive organizational excellence and enhance service delivery for stakeholders and the communities served.
Overview
10
10
years of professional experience
Work History
Director of Social Services
Banana Kelly
Bronx, NY
07.2024 - Current
- Led multidisciplinary teams across Social Services, Rental Assistance, and Legal departments, ensuring efficient, compliant program operations.
- Managed scattered-site buildings and rental subsidy programs with accurate reporting and regulatory compliance.
- Developed performance metrics, tracking systems, and monthly evaluations to monitor productivity and outcomes.
- Implemented organizational workflows and policies that improved efficiency and reduced errors.
- Oversaw program budgeting, expenditure monitoring, and financial forecasting in collaboration with Finance.
- Launched and supervised a two-year internship program and authored the department training manual.
- Recruited, hired, and promoted staff, strengthening retention and organizational culture.
- Submitted monthly reports summarizing program performance, financial, and operational needs.
- Oversaw Legal Department processes for rental arrears cases, ensuring accurate documentation and tracking.
- Maintained data systems monitoring arrears, revenue loss, and building-level financial risk.
- Conducted compliance reviews, audits, and corrective-action planning to support external audit readiness.
Lead Eligibility Specialist
Bronxworks
Bronx, NY
07.2022 - 07.2024
- Oversaw client eligibility assessments and verification processes, ensuring full compliance with Homebase service criteria, HRA regulations, and internal quality standards.
- Provided leadership, training, and day-to-day support to eligibility specialists and program staff; monitored performance, conducted quality assurance reviews, and implemented improvements to strengthen accuracy and efficiency.
- Served as the subject matter expert on eligibility programs, policies, and procedures; prepared and presented reports to senior management on eligibility metrics, trends, compliance issues, and operational needs.
- Directed the development of individualized life plans, partnering with clients and coordinating with external providers to ensure comprehensive, client-centered care and successful service engagement.
- Maintained current knowledge of federal, state, and local eligibility requirements; supported audits, ensured corrective actions were completed, and reinforced adherence to evolving regulatory standards.
- Contributed to the development, refinement, and implementation of eligibility systems, tools, and workflows to enhance program functionality, data integrity, and service delivery.
Case Manager III
07.2020 - 07.2022
- Managed a complex caseload and ensured high-quality services for clients facing mental health challenges, substance use, trauma, and chronic homelessness.
- Conducted assessments and created individualized service plans focused on housing stability, health, and employment goals.
- Oversaw core case management functions, including advocacy, referrals, crisis intervention, and care coordination.
- Led multidisciplinary meetings and case reviews to support integrated client care.
- Mentored and supported Case Managers I and II through onboarding, training, and performance development.
- Monitored client progress, supported data collection, and ensured compliance with grant and audit requirements.
- Identified service gaps and contributed to policy and program improvements.
- Coordinated access to financial assistance, workforce programs, childcare, and community resources to support long-term housing retention.
Events Supervisor
ALLStar Security & Consulting
New York, NY
08.2016 - 11.2018
- Supervised event security teams, assigned posts, and ensured full coverage across entrances, VIP areas, backstage, and perimeter zones.
- Managed logistics for high-profile events, including transportation, accommodations, and payroll coordination.
- Served as liaison between security staff, event management, law enforcement, and emergency services to ensure regulatory and safety compliance.
- Trained and supported junior security personnel to maintain strong performance and adherence to safety protocols.
- Participated in pre-event planning to assess risk, determine staffing needs, and coordinate security operations.
Education
MBA - Business Intelligence & Analytics Management
DeVry University
Bachelor's of Science - Business Management (Finance)
SUNY Stony Brook
Skills
- Fluent in Spanish
- Data Management Proficient in (Salesforce, Microsoft Suite, ADP, EMR, R, Power BI, DBMS)
- Tableau
- MYSQL
- Python
- Quality assurance and compliance
- Mediation and Advocacy
- Training & Development
- Leadership and Management
- Operations and finances
- Interviewing skills
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridSalary Range
$65000/yr - $200000/yrTimeline
Director of Social Services
Banana Kelly
07.2024 - Current
Lead Eligibility Specialist
Bronxworks
07.2022 - 07.2024
Case Manager III
07.2020 - 07.2022
Events Supervisor
ALLStar Security & Consulting
08.2016 - 11.2018
Bachelor's of Science - Business Management (Finance)
SUNY Stony Brook
MBA - Business Intelligence & Analytics Management
DeVry University