Felix Barreras
Advocate/Counselor/Memtor
Albuquerque,NM
Overview
34
34
years of professional experience
1
1
Certification
Work History
Advocate Member Service Representative/Owner/Operator
VCAN
Albuquerque, NM
04.2008 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
Veterans Service Representative
NM State
Las Vegas, NM
01.2007 - 01.2008
- Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Utilized [Software] to compose correspondence letters to explain current status of applications and request additional documentation.
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
US Army/Military Training Instructor
US Army
Ft. Huachuca , AZ
05.1977 - 10.1995
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities of [Type] company and employees, noting areas needing improvement and implementing plans for rectification.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in [Result].
Education
No Degree -
Adelphi Business College
Phoenix, AZNo Degree -
Vincennes University
Vincennes, INSkills
- Teller Transactions
- POS Systems and Ordering Platforms
- External Audits
- Upbeat and Positive Personality
Accomplishments
45 years of National Service
Veterans Advocated/Liaison
US Army Retired
Combat Wounded/CRSC
Awarded High Efficiency
Affiliations
VFW
American Legion
DAV
Wounded Warrior Program
US Advocacy
Department of Defense
Certification
Certified Veterans Service Officer
Certified CPR/Medical
Certified Liasion
Advocacy
Insure that Clients secure all benefits/entitlements.
Secured over 59 Million in benefits.
Advocate for quality of life.
Additional Information
Available and reliable.
Languages
Spanish
Native or Bilingual
Timeline
Advocate Member Service Representative/Owner/Operator
VCAN
04.2008 - Current
Veterans Service Representative
NM State
01.2007 - 01.2008
US Army/Military Training Instructor
US Army
05.1977 - 10.1995
No Degree -
Adelphi Business College
No Degree -
Vincennes University