Felix Birdsong
Duluth Trading
BIRMINGHAM,AL
7
years of professional experience
Dynamic retail leader with extensive experience in managing operations and driving sales growth. Skilled in critical thinking and staff development, fostering a collaborative environment that enhances customer satisfaction and team productivity.
Work History
Retail Sales Manager
3 Months- Assisted team in achieving sales targets through effective customer engagement and service strategies.
- Maintained visual merchandising standards to enhance product presentation and drive customer interest.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
- Monitored inventory levels and coordinated restocking efforts to ensure product availability.
Assistant Store Manager
4 Years 9 Months- Trained and developed team members on customer service excellence and product knowledge.
- Supervised daily operations to ensure compliance with company standards and policies.
- Analyzed sales data to identify trends and inform strategic merchandising decisions.
- Fostered a positive work environment by promoting teamwork and staff engagement initiatives.
- Monitored financial performance, ensuring adherence to budgetary guidelines and cost control measures.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Store Manager
2 Years 2 Months- Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff, enhancing team productivity and service quality.
- Implemented visual merchandising strategies to maximize product visibility and sales.
- Analyzed sales trends, adjusting inventory levels to meet customer demand effectively.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
High School Diploma
Skills
Sales expertise
Customer service
Retail operations
Product merchandising
Upselling strategies
Management
Team supervision
Staff development
Sales forecasting
Critical thinking
Cash handling
Sales incentive programs
Timeline
Retail Sales Manager
Duluth Trading
05.2026 - CurrentRead More
Assistant Store Manager
Starbucks
08.2021 - 05.2026Read More
Store Manager
Claires
08.2019 - 10.2021Read More
Hoover High
High School Diploma
Read More