Felix Collazo
Queens,NY
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department.
Overview
8
8
years of professional experience
Work History
Corporate Training Manager
Mr Nice Guy/EtainHealth
12.2021 - Current
- Promoted learning-oriented company culture by organizing workshops, seminars, and guest speakers to expand employee knowledge beyond traditional job training.
- Enhanced employee performance by developing and implementing comprehensive training programs tailored to individual needs.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Facilitated open communication between employees and management by creating safe spaces for honest feedback during regular group discussion
- Streamlined onboarding processes for new hires, reducing time spent in orientation and increasing productivity from day one. Improvedoved the quality of sales by 28% across 3 stores within a 9 month period by creating a sales training program.
Customer Service Manager
Clean Rite Center
08.2020 - 08.2021
- Cultivated culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Followed through with client requests to resolve problems.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved efficiency of store processes by 23% from previous quarters.
Merchandising Manager
Zumiez
08.2019 - 08.2020
- Collaborated with vendors to negotiate favorable contracts for product procurement, reducing costs.
- Organized meetings for up to 25 staff members to discuss upcoming promotions, key strategies, and tasks.
- Collaborated with marketing department to develop effective advertising materials that showcased featured products attractively.
- Optimized store layouts for maximum efficiency, enhancing shopping experience for customers.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
Strategic Sales Analyst
Vans
05.2016 - 08.2019
- Implemented advanced tracking systems for sales metrics, enabling better decision-making and resource allocation based on real-time data.
- Enhanced sales performance by identifying strategic opportunities and implementing data-driven solutions.
- Created customized presentations tailored to individual client needs that effectively showcased benefits of partnering with our organization.
- Established strong customer base by fostering long-term relationships through excellent communication skills and attentive problem-solving abilities.
- Created training programs that helped onboard 45 new hires and retrain 25 of the original staff for the location.
Education
Bachelor of Arts - Architecture
Cooper Union For The Advancement of Science And Art
New York, NY05.2019
Skills
- New Hire Orientation
- Leadership training
- Decision-Making
- Productivity Improvement
- Project Management
- Coaching and Mentoring
- Program Development
- New Hire Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Corporate Training Manager
Mr Nice Guy/EtainHealth
12.2021 - Current
Customer Service Manager
Clean Rite Center
08.2020 - 08.2021
Merchandising Manager
Zumiez
08.2019 - 08.2020
Strategic Sales Analyst
Vans
05.2016 - 08.2019
Bachelor of Arts - Architecture
Cooper Union For The Advancement of Science And Art
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