Felix Formacion
Dallas,TX
Summary
Dedicated Supply Chain Specialist known for strong inventory management and repair order processing skills. Experienced in coordinating logistics and analyzing data to improve processes, ensuring timely service delivery and enhanced customer satisfaction.
Overview
12
12
years of professional experience
Work History
Supply Chain Specialist
Boeing
Dallas, Texas
02.2023 - Current
- Coordinated repair schedules with technicians and clients, ensuring timely service delivery.
- Oversaw accurate documentation of repair processes and customer interactions, supporting service quality.
- Collaborated with team members to improve repair workflows and efficiency.
- Processed repair orders and managed service requests efficiently.
- Used computer maintenance program to produce repair orders and charge out parts.
- Tracked warranty information for products serviced by the company.
- Communicated with customers regarding service status and updates.
- Prepared documentation for repairs, ensuring accuracy and completeness.
- Monitored workflow, facilitating timely completion of repair tasks.
- Compiled reports detailing the number of jobs completed each day, week, month.
Procurement Specialist
Infosys BPO
Irving, Texas
06.2021 - 02.2023
- Collaborated with suppliers to negotiate contract terms that align with company objectives.
- Coordinated purchase orders and tracked delivery schedules to ensure timely project execution.
- Reviewed purchase orders for accuracy and compliance with company policies.
- Conducted market research to identify potential new suppliers and products.
- Evaluated vendors and negotiated prices to secure favorable contracts that support budget goals.
- Analyzed price proposals, financial reports and other data to determine reasonable prices.
- Negotiated, renegotiated and administered contracts with suppliers and vendors.
- Acquired high-quality merchandise to maximize cost-effectiveness and meet quantity requirements.
- Prepared purchase orders, solicited bid proposals and reviewed requisitions for goods and services.
- Organized periodic meetings with vendors and suppliers to discuss business objectives.
- Coordinated with internal stakeholders to ensure timely delivery of items to meet project deadlines.
- Reviewed requisition orders, verifying terminology and specifications for accuracy.
- Developed reports on procurement trends and inventory levels regularly.
Reverse Logistics Specialist
Hitachi High Technologies America
Hillsboro, Oregon
03.2015 - 04.2021
- Coordinated reverse logistics processes to optimize product returns and enhance customer satisfaction.
- Analyzed data to identify trends in returned products and improve operations.
- Developed training materials for staff on reverse logistics best practices.
- Managed inventory levels for returned items and facilitated disposition decisions.
- Collaborated with cross-functional teams to streamline return workflows.
- Maintained compliance with company policies and regulatory requirements in logistics.
- Utilized logistics software to track and report on return shipments effectively.
- Managed daily operations of branch, order fulfillment and customer service.
- Investigated complaints from customers about damaged or defective items received during shipment.
- Collaborated with stakeholders to develop and implement efficient reverse logistics processes.
- Created reports on product returns and collaborated with departments to identify actionable insights and implement solutions.
- Ensured compliance with relevant laws and regulations related to product returns.
- Monitored inventory levels, stock availability, and order accuracy throughout the returns process.
- Conducted regular audits of the warehouse's returning area for safety purposes.
- Processed return merchandise authorizations to facilitate customer returns.
- Maintained records for all returned items including tracking numbers, proof of delivery.
- Participated in meetings with internal teams as well as external partners related to reverse logistics activities.
- Organized training sessions for staff members responsible for handling product returns.
- Solved intricate problems specifically regarding data transmissions used for reporting to prevent disruption or delay in monitoring.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
- Organized purchase and delivery of materials needed for various contracts.
- Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
- Supported development of training materials and technical manuals for new team members.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Updated databases with new and modified customer data.
- Supported sales team members to drive growth and development.
- Tracked inventory levels of spare parts used in repair services and placed orders as needed.
- Scheduled appointments for repair services according to customer availability.
- Maintained cleanliness of shop area, ensuring safety standards were met at all times.
- Developed relationships with local businesses offering discounts on parts used in repairs.
- Coordinated with vendors to acquire needed parts for repairs.
- Ordered replacement parts from suppliers when necessary.
- Coordinated with vendors to manage warranty claims and parts replacements efficiently.
- Collaborated with technicians to ensure timely completion of repair tasks.
- Communicated effectively with customers regarding repair status and service details.
- Maintained accurate records of repairs and customer interactions in the system.
- Processed repair requests and scheduled service appointments efficiently.
Call Center Representative
Simple Moving Labor
Bedford, Texas
05.2014 - 11.2015
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Managed high-volume customer inquiries and provided accurate information.
- Resolved issues promptly, ensuring customer satisfaction throughout the process.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Conducted follow-up calls to confirm resolution of customer inquiries and enhance satisfaction.
- Assisted customers in scheduling moving services and coordinating logistics.
- Educated clients on service options and pricing structures effectively.
- Partnered with team members to enhance communication and streamline service delivery.
Education
GED -
College of DuPage
Glen Ellyn, IL03-2013
Skills
- Supplier negotiation
- Contract administration
- Supplier relationship management
- Purchase order management
- Inventory management
- Data analysis
- Repair order processing
Timeline
Supply Chain Specialist
Boeing
02.2023 - Current
Procurement Specialist
Infosys BPO
06.2021 - 02.2023
Reverse Logistics Specialist
Hitachi High Technologies America
03.2015 - 04.2021
Call Center Representative
Simple Moving Labor
05.2014 - 11.2015
GED -
College of DuPage