Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
References
Timeline
Generic

Felix Gasengo

Elgin,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Talented interpreter with advanced conversational abilities. Maintains emotion, style and content of speaker's words in translations and familiar with deeper cultural context behind phrases.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Interpreter

Cyracom International
Houston, TX
09.2014 - 02.2019
  • Provided simultaneous interpretation for medical appointments, surgeries and consultations.
  • Facilitated communication between medical staff and patients with limited English proficiency.
  • Maintained a professional demeanor when interacting with clients and colleagues.
  • Assisted in the translation of written documents such as consent forms, medical records, and patient instructions.
  • Interpreted complex medical terminology accurately between languages.
  • Collaborated with physicians and other healthcare professionals to ensure quality services were provided to patients.
  • Utilized cultural sensitivity when interpreting conversations involving cross-cultural dialogue.
  • Monitored interpreter performance to ensure accuracy and consistency of interpretation.
  • Adhered to strict confidentiality protocols while working with sensitive information related to patient health records.
  • Provided education about cultural differences associated with various languages spoken by patients.

Medical Record Clerk

A1 Personnel
Houston, TX
09.2012 - 03.2013
  • Processed incoming medical records requests.
  • Maintained a secure filing system for confidential documents.
  • Scanned paper records into digital format.
  • Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
  • Reviewed patient charts for accuracy and completeness.
  • Identified discrepancies between physical documentation and electronic health records.
  • Provided training to staff members on proper documentation techniques for medical records.
  • Organized patient charts, gathering medical histories, lab results and consents.
  • Retrieved medical charts for healthcare staff for filing in medical records.
  • Scanned and validated medical records for upload.
  • Pulled patient charts for upcoming appointments.
  • Supported administration staff with records requests to support patient care.

Education

GED -

Gary Job Corps
San Marcos, TX
08-2012

Skills

  • Cultural insight
  • Physician communication
  • Physician support
  • Procedural information translation
  • Form completion assistance
  • Security
  • Simultaneous interpretation
  • Cultural competence
  • Call Management
  • Medical support
  • Fluent in English, Swahili, Luganda, Kinyarwanda, and Kirundi
  • Consecutive interpretation
  • Medical terminology proficiency
  • Video remote interpretation (VRI) and services
  • Medical Terminology

Certification

  • professional commercial driver, holding a CDL A license.

Affiliations

  • commercial driver

Languages

English
Professional
Kinyarwanda
Professional
Swahili
Native/ Bilingual
Luganda
Professional
Kirundi
Professional

References

References available upon request.

Timeline

Medical Interpreter

Cyracom International
09.2014 - 02.2019

Medical Record Clerk

A1 Personnel
09.2012 - 03.2013

GED -

Gary Job Corps

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Felix Gasengo