Felix Gibson
The Bronx,NY
Summary
Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Overview
15
15
years of professional experience
Work History
HPD Housing Preservation Development Emergency
Customer Service Department
New York, NY
01.2023 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Housing Preservation Development Emergency Repair
Customer Service
New York, NY
03.2019 - 01.2023
- Developed and implemented preservation policies and procedures.
- Maintained accurate records of all service repairs and replacements.
- Troubleshot technical problems with customers over the phone or via remote access tools.
- Greeted customers, provided information about products and services.
HPD/C.A.MCCRAE,CPA,LLC Registration Unit(Temp)
Customer Service
Brooklyn , NY
06.2017 - 03.2019
- Assisted customers in resolving issues with their accounts or orders.
- Maintained a professional attitude while providing excellent customer service.
- Maintained current knowledge of company products, services, and processes.
- Processed orders, forms, applications, and requests efficiently, maintaining accurate records.
Tracey Towers
Customer Service
Bronx, NY
07.2009 - 08.2010
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a professional attitude while providing excellent customer service.
Education
High School Diploma -
Herbert H Lehman High School
Bronx, NY01-2014
Skills
- Team building
- Reliability
- Problem-Solving
- Excellent Communication
- Teamwork and Collaboration
- Customer Needs Assessment
- Customer Engagement
- Multitasking
- Professionalism
- Negotiation
- Goal-Oriented
- Team Leadership
- Customer Service
- Computer Skills
- Human Resources
- Service Quality Improvement
- Leadership
- Technical skills
- Document Scanning
- Support Services
Timeline
HPD Housing Preservation Development Emergency
Customer Service Department
01.2023 - Current
Housing Preservation Development Emergency Repair
Customer Service
03.2019 - 01.2023
HPD/C.A.MCCRAE,CPA,LLC Registration Unit(Temp)
Customer Service
06.2017 - 03.2019
Tracey Towers
Customer Service
07.2009 - 08.2010
High School Diploma -
Herbert H Lehman High School
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