Catherine Pimentel
Clifton,NJ
Summary
Experienced professional offering over 16 years working in Airline Industry. Successful with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Overview
23
23
years of professional experience
Work History
Team Leader
United Airlines
Newark, NJ
05.2006 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Reservation Agent
Continental Airlines
Tampa, FL
01.2003 - 04.2006
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Resolved various issues and discrepancies for customers.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
No Degree - Computer Information Specialist
Dover Business College
Clifton 06.1995
Skills
- Team Building and leadership
- Company Culture and values
- Problem resolution
- Fluent in English and Spanish
Timeline
Team Leader
United Airlines
05.2006 - Current
Reservation Agent
Continental Airlines
01.2003 - 04.2006
No Degree - Computer Information Specialist
Dover Business College