Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Pimentel

Clifton,NJ

Summary

Experienced professional offering over 16 years working in Airline Industry. Successful with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.

Overview

23
23
years of professional experience

Work History

Team Leader

United Airlines
Newark, NJ
05.2006 - Current
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.

Reservation Agent

Continental Airlines
Tampa, FL
01.2003 - 04.2006
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Resolved various issues and discrepancies for customers.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Education

No Degree - Computer Information Specialist

Dover Business College
Clifton
06.1995

Skills

  • Team Building and leadership
  • Company Culture and values
  • Problem resolution
  • Fluent in English and Spanish

Timeline

Team Leader

United Airlines
05.2006 - Current

Reservation Agent

Continental Airlines
01.2003 - 04.2006

No Degree - Computer Information Specialist

Dover Business College
Catherine Pimentel