Felix Llera-Jones
Harrisonburg,VA
Overview
6
6
years of professional experience
Work History
Front Desk Assistant
James Madison University
Harrisonburg, Virginia
08.2025 - Current
- Greeted and assisted students, faculty, and visitors, creating welcoming environment at campus front desk.
- Managed incoming calls and directed inquiries to appropriate departments, ensuring timely responses to needs.
- Scheduled appointments for academic advising and office hours, facilitating access to academic resources for students and staff.
Bartender
U.S. Embassy
London, United Kingdom
06.2025 - 01.2026
- Served drinks and food at busy bar during high-volume special events, ensuring excellent customer service
- Managed storage inventory and recordkeeping, stocked and staffed gift shop to maintain smooth operations
- Supported administrative functions at U.S. Embassy in London during summer and winter of 2025, contributing to efficient office workflow
American Consular Services
U.S. Embassy
London, United Kingdom
12.2024 - 01.2025
- Led digitization project for non-immigrant visas, reducing significant paperwork backlog
- Collaborated with consular officers to streamline visa adjudications
- Streamlined applicant flow for in-person visa interviews to enhance processing efficiency
- U.S. Embassy, London - Winter 2025
Special Consular Services
U.S. Embassy
London, United Kingdom
06.2024 - 07.2024
- Coordinated registration of U.S. citizens in State Department’s Smart Traveler Enrollment Program, facilitating emergency communication channels
- Led high-impact research project for embassy’s highway safety campaign, ensuring U.S. drivers better understand UK road laws
- Assisted consular officers in virtual prison outreach, enhancing welfare safety protocol compliance
- U.S. Embassy, London - Summer 2024
Diplomatic Mailroom Clerk
U.S. Embassy
Brussels, Belgium
06.2022 - 06.2023
- Coordinated dispatch and receipt of internal/external embassy mail, meeting tight deadlines
- Delivered daily customer service to hundreds of embassy employees in diplomatic mail room, ensuring efficient mail handling
- U.S. Embassy, Brussels – Summer 2022/2023
Peer Coach
International School of Brussels
Brussels, Belgium
01.2021 - 01.2023
- Mentored and trained student athletes with intellectual disabilities, enhancing their skills and confidence for participation in Belgium’s Special Olympics
- International School of Brussels – 2021-2023
- Guided students in developing personal and academic goals.
- Facilitated peer support sessions to enhance student engagement.
- Coordinated workshops on effective study techniques and time management.
Martial Arts Instructor
Peak Taekwondo
Brussels, Belgium
01.2020 - 01.2023
- Managed youth and adult classes, provided 1:1 coaching, maintained facilities, and facilitated tournaments as a referee and organizer.
- Peak Taekwondo, Brussels – 2020-2023; InCourage Taekwondo, Fairfax, Virginia – 2019-2020
- Instructed students in Taekwondo techniques and forms to enhance skills.
- Developed lesson plans tailored to diverse skill levels and age groups.
- Organized and led training sessions to promote discipline and focus.
Education
Bachelor of Science - Geography
James Madison University
Harrisonburg, VA05-2028
High School Diploma -
American Community School
Cobham, UK05-2024
Skills
Booking management
- Customer interaction
- Customer service
- Team collaboration
- Multitasking
Timeline
Front Desk Assistant
James Madison University
08.2025 - Current
Bartender
U.S. Embassy
06.2025 - 01.2026
American Consular Services
U.S. Embassy
12.2024 - 01.2025
Special Consular Services
U.S. Embassy
06.2024 - 07.2024
Diplomatic Mailroom Clerk
U.S. Embassy
06.2022 - 06.2023
Peer Coach
International School of Brussels
01.2021 - 01.2023
Martial Arts Instructor
Peak Taekwondo
01.2020 - 01.2023
Bachelor of Science - Geography
James Madison University
High School Diploma -
American Community School