Belkis Hernandez
Homestead
Summary
Dedicated professional committed to delivering exceptional service, enhancing client satisfaction, and supporting efficient office operations while continuously growing professionally and applying skills to their fullest potential through strong communication, organization, and attention to detail.
Overview
7
7
years of professional experience
Work History
Front Desk Assistant
Medical Office
01.2024 - Current
- Greeted patients and visitors, handled check-ins and insurance verification, scheduled appointments, maintained accurate records, and assisted staff while ensuring HIPAA compliance to create a welcoming and efficient front desk environment.
- Welcomed patients and visitors with a friendly greeting at the medical office entrance.
- Scheduled appointments efficiently using the office's electronic health record system.
- Addressed patient inquiries and offered detailed information about available services at the front desk.
Insurance Agent
Allstate insurance
01.2022 - 01.2024
- Advised clients on insurance coverage options and policy details.
- Evaluated client needs to recommend appropriate insurance solutions.
- Facilitated insurance inquiries, renewals, and claims while clarifying coverage options and ensuring accurate record-keeping. Collaborated with team members to resolve client issues and enhance satisfaction in a fast-paced environment.
- Assisted clients with claims processing and documentation requirements.
Front Desk Receptionist
Quail Roost Animal Hospital
01.2020 - 01.2022
- Greeted clients and their pets warmly upon arrival at the animal hospital.
- Welcomed clients and their pets at the animal hospital, ensuring a friendly atmosphere.
- Managed appointment scheduling and maintained the front desk calendar efficiently.
- Answered incoming calls and provided information about veterinary services and procedures.
Education
High School Diploma -
Southridge High School
FLCertified Customer Representative -
Florida Department of Financial Services
Skills
- Front Desk Receptionist
- Medical Office Administration
- Patient Interaction
- Customer Services Expert
- Scheduling
- Calendar Management
- Data Entry
- EMR System
- Microsoft Office
- Bilingual (English/Spanish)
- Organization Management
- Insurance Agent
Timeline
Front Desk Assistant
Medical Office
01.2024 - Current
Insurance Agent
Allstate insurance
01.2022 - 01.2024
Front Desk Receptionist
Quail Roost Animal Hospital
01.2020 - 01.2022
High School Diploma -
Southridge High School
Certified Customer Representative -
Florida Department of Financial Services