Cassandra Wallers
Pinellas Park
Summary
Talented Clinical lead/ ophthalmic technician bringing expertise in ophthalmology assessments and treatment planning. Supports patient's needs through timely testing, counseling and specialist referrals. Keeps records updated and appointments flowing efficiently with organized, detail-oriented style. Looking to expand my knowledge. Always willing to learn something new.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Florida Dermatology & Skin Cancer Specialists
06.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Clinical Lead
Updegraff Laser Vision
09.2010 - 06.2024
- Facilitated communication between clinical staff and other departments
- Managed smooth patient flows by keeping rooms stocked, clean and sanitized
- Assisted with minor in-office procedures, such as punctual plug insertions or foreign body removals
- Maintained clean and organized exam rooms to ensure efficient patient flow
- Performed specialized testing for glaucoma diagnosis and management, including visual field and optical coherence tomography OCT
- Scheduled patient appointments using electronic medical record ERM software
- Cross trained at the front desk to help either check in/check out and schedule appointments.
- Answering the phone to schedule appointments and triage patients.
Education
High school Diploma -
Northeast High school
St. Petersburg, FL06.2011
Skills
- Team management
- Time management
- Front desk receptionist
- Patient education abilities
- Cataract evaluation proficiency
- Patient information documentation
- Fast paced learner
- Phone operator
- Quality improvement
Timeline
Front Desk Receptionist
Florida Dermatology & Skin Cancer Specialists
06.2024 - Current
Clinical Lead
Updegraff Laser Vision
09.2010 - 06.2024
High school Diploma -
Northeast High school
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