Savanna Peraza
Overview
6
6
years of professional experience
Work History
Case Manager/ Front desk
Community Medical Services
Phoenix, AZ
09.2021 - 05.2023
- Promotion from Front desk to Case manger.
- Arrange meetings with clients to provide the appropriate resources such as housing. Including shelters, low income housing, rental assistance. Food resources as well such as food banks and assisting clients with filling out nutrition assistance programs applications. Assisted pregnant clients with pregnancy resources for after care for baby and mom.
- Organize courtesy dose for clients going out of town find methadone clinic for client to dose at out of town. Collect correct dosage information and payment information and fill out form for clients.
Collect signatures from nurses, clinic manager and doctor so clients to get approved to courtesy out of town. Fax paper work over to other methadone clinic. - Find another clinic for clients if clients move out side out correct clinic to dose at. Work with clients to transfer to another community medical service or another medicated assisted treatment center. Set up profile for new incoming transfers.
- Notate clients profile with information from meeting with client. Note date, time, any information that was given to client and information that was provided by the clients.
- Open up clinic before clients are ready to dose and prepare office and counseling rooms
- Enter in the clients information to dose or set up profile for clients to start dosing at community set up intakes.
- Handling payments, insurances with clients to pay for medicated assisted treatments , and grants for clients to help pay for treatment.
- Assisted doctors, nurses, counselors, and case manager with any assignments needed assistance as well.
Warehouse Associate
KBR
Phoenix, AZ
09.2020 - 07.2021
- Gather all work assignments and other materials to perform job duties assign for the day. Inspect assigned machinery to insure it is working properly. Conduct test and clean machine regularly.
- Operate machine to produce product. Ensure product was assembled correct quality. Package product into box and organize on into pallet to get ready for shipment.
- Clean assigned machine from any left over material and place left over material into proper location. Document activity into computer system.
Call Center Representative
Veyo Transportation
Phoenix, AZ
04.2019 - 09.2020
- Answer incoming calls with excellent customer service. Read scripted dialogue to ensure every call is answered correctly. Dialed out out bound calls to remind patients of transportation scheduled.
- Ensure patient is approved to be transported by Veyo with state insurance. Navigate through multiple screens with set up trip arrangements. Memorize the map of county patient and driver are meeting to transport patient.
- Meet with supervisor to go over inbound and outbound calls to ensure calls were answered with best customer service provided.
Call Center Representative
Empereon Constar
Phoenix, Arizona
05.2017 - 01.2019
- Answer incoming calls and go over account status with client and notify if any past due or current balance due.
- Set up any payment arrangements and make payment with debit card or bank account to bring account current. Document all payments and conversation with client. Ensure calls were taken in a timely manner.
- Meet with call quality go make sure call with answer with excellent customer service and monthly debt amount was collected.
Education
Crestview Collage Preparatory
Phoenix, AZSkills
- Case management
- Resource coordination
- Documentation accuracy
- Patient advocacy
- Front desk receptionist
- Machine operator
- Inbound and outbound receptionist
- Customs service
Timeline
Case Manager/ Front desk
Community Medical Services
09.2021 - 05.2023
Warehouse Associate
KBR
09.2020 - 07.2021
Call Center Representative
Veyo Transportation
04.2019 - 09.2020
Call Center Representative
Empereon Constar
05.2017 - 01.2019
Crestview Collage Preparatory