Aubreyanna Cooper
Inverness
Summary
Friendly and organized professional with experience in front desk operations, customer service, and case management. Military spouse and dedicated stay-at-home mother, bringing strong organizational skills, patience, and the ability to communicate effectively with families and children. Skilled in managing records, multitasking in fast-paced environments, and handling sensitive information with care. Eager to contribute to a pediatric office by creating a welcoming and supportive environment for patients and staff.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist / Child Support Case Worke
Young Williams CSS
Cheyenne
06.2022 - 11.2022
- Greeted clients and families, creating a welcoming and professional front desk environment
- Answered phones, scheduled appointments, and directed individuals to appropriate services
- Maintained accurate and confidential case records and documentation
- Assisted clients with questions, paperwork, and service needs
- Transitioned between front desk and case work responsibilities based on office needs
- Ensured compliance with policies regarding sensitive personal information
- Provided fast, friendly service while managing multiple tasks and priorities
Customer Service Representative
Sierra Trading Post
Cheyenne
09.2020 - 04.2021
- Assisted customers with inquiries, orders, and account updates
- Resolved concerns with professionalism and empathy
- Maintained detailed records of customer interactions
- Built positive relationships through clear communication
- Met team and individual performance goals
Cashier
Winn Dixie Supermarket
Inverness
11.2017 - 11.2019
- Handled transactions accurately and balanced cash drawers
- Assisted customers with questions and provided a friendly experience
- Maintained clean and organized work areas
- Promoted store programs and assisted with return
Concessions Worker
Roller Barn
Inverness
09.2016 - 09.2019
- Delivered excellent customer service in a high-volume environment
- Prepared food and beverages while maintaining cleanliness standards
- Trained new employees on procedures and service expectations
- Managed transactions and maintained accurate records
Education
High School Diploma -
Lecanto High School
Lecanto, FL05-2019
Skills
- Front Desk Operations & Patient Interaction
- Customer Service & Communication
- Scheduling & Appointment Coordination
- Record Handling & Confidentiality
- Multitasking in Fast-Paced Environments
- Patient advocacy
- Problem Solving & Conflict Resolution
- Team Collaboration & Support
- Technology and Data Entry
- Case management
- Phone etiquette
Timeline
Front Desk Receptionist / Child Support Case Worke
Young Williams CSS
06.2022 - 11.2022
Customer Service Representative
Sierra Trading Post
09.2020 - 04.2021
Cashier
Winn Dixie Supermarket
11.2017 - 11.2019
Concessions Worker
Roller Barn
09.2016 - 09.2019
High School Diploma -
Lecanto High School