RASHEDA LANE
Lake Park,GA
Summary
Compassionate healthcare professional with experience in customer service and support for vulnerable populations. Skilled in assessing needs, advocating for services, and coordinating resources while adhering to HIPAA policies. Proficient in written and verbal communication with patients and healthcare providers. Currently enrolled in RN BSN program at Chamberlain University.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
Front Desk Manager
Lake Park Of Madison
Valdosta, Georgia
01.2026 - 10.2026
- Scheduled appointments for clients to ensure timely service
- Coordinated admissions process for new clients, facilitating smooth onboarding experience
- Answered calls from clients to provide assistance and information
- Processed claims for clients to facilitate approvals
- Entered data into database with meticulous attention to detail, ensuring reliable records
- Updated system files to ensure data integrity and accuracy
Medical Insurance Agent
Teleperformance USA
Salt Lake City, UT
10.2025 - 12.2025
- Verified patience insurance and benefits eligibility.
- Provided support to patients in locating PCPs and referring them to new providers.
- Facilitated patient transfers to housing assistance hotlines for additional support.
- Assisted patients in locating PCPs and referring them to new providers.
- Confirmed patient insurance and benefits eligibility to ensure access to necessary services.
Lead Teacher
Bri's Creative Learning Academy
Valdosta, GA
04.2022 - 11.2024
- Created a safe and nurturing environment that supported children's emotional and social development
- Monitored children's behavior and development, while addressing concerns
- Monitored and assessed children's behavior and development, addressing concerns to foster growth
- Supervised and cared for children in a safe and nurturing environment
- Regularly communicated with parents and guardians to provide updates and insights on children's progress
Phlebotomy Technician
Madison Hospital
Madison, FL
02.2017 - 04.2018
- Executed venipuncture procedures, ensured accurate completion of paperwork, and maintained compliance with HIPAA guidelines.
- Verified patient identity and ensured appropriate labeling of all specimens.
- Safeguarded specimen integrity by using aseptic techniques and observing isolation procedures.
- Processed and prepared specimens for timely pick-up and safe transportation to laboratory.
Home Health Aide / HHA
Senior Citizen Council of Madison
Madison, FL
09.2015 - 02.2017
- Provided in-home personal care services, and maintained a safe, secure, and healthy environment.
- Documented services provided and monitored patient condition and behavioral changes to inform care adjustments.
- Maintained clean and organized household, managed errands, and prepared nutritious meals to support patient well-being.
- Delivered in-home personal care services while ensuring a safe and healthy environment for patient comfort.
- Ensured patient privacy by maintaining confidentiality during all interactions. by ensuring confidentiality in all interactions.
Education
Bachelor of Science - Forensic Psychology
Southern New Hampshire University
New Hampshire , NH 10.2025 - 10.2026
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
Tampa, FL 04.2023 - 01.2025
Skills
- Medical Insurance
- Claims advocacy
- Patient Records
- Healthcare Delivery
- Patient Care Services
- Health System Navigation
- Scheduling Coordination
- Client Interaction
- Service Coordination
- Client Outreach
- Case Management
- Wellness
- Vulnerable Populations
- Social Services
- Healthcare Collaboration
- Healthcare Knowledge
- Health Terminology
- Medical Terminology
- HIPAA Compliance
- Performance Tracking
- Resource Management
- Professional communication
- Diversity
- Cultural Diversity
- Human Behavior
- Client Advocacy
- Professional Integrity
- Healthcare Knowledge
- Health Terminology
CUST
- Assisting, supporting, and advocating for vulnerable populations in various healthcare settings.
- Obtaining resources and referrals for public and private services.
- Critical thinking and communication skills to resolve community needs.
- Intervention strategies, wellness, and self-care.
- HIPAA guidelines related to privacy and security of private and sensitive information.
- Program emphasized ethics, communication, and problem resolution skills.
ADDITIONAL EXPERIENCE
- Assisting, supporting, and advocating for vulnerable populations in various healthcare settings.
- Obtaining resources and referrals for public and private services.
- Critical thinking and communication skills to resolve community needs.
- Intervention strategies, wellness, and self-care.
- HIPAA guidelines related to privacy and security of private and sensitive information.
- Program emphasized ethics, communication, and problem resolution skills.
Introduced to the following concepts:
- Assisting, supporting, and advocating for vulnerable populations in various healthcare settings.
- Obtaining resources and referrals for public and private services.
- Critical thinking and communication skills to resolve community needs.
- Intervention strategies, wellness, and self-care.
- HIPAA guidelines related to privacy and security of private and sensitive information.
- Program emphasized ethics, communication, and problem resolution skills.
Timeline
Front Desk Manager
Lake Park Of Madison
01.2026 - 10.2026
Bachelor of Science - Forensic Psychology
Southern New Hampshire University
10.2025 - 10.2026
Medical Insurance Agent
Teleperformance USA
10.2025 - 12.2025
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
04.2023 - 01.2025
Lead Teacher
Bri's Creative Learning Academy
04.2022 - 11.2024
Phlebotomy Technician
Madison Hospital
02.2017 - 04.2018
Home Health Aide / HHA
Senior Citizen Council of Madison
09.2015 - 02.2017