DNADJA STROZIER
South Atlanta Medical Associates
Jonesboro,GA
9
years of professional experience
Dedicated and dependable professional with experience in customer service, administrative support, patient registration, scheduling, and medical office procedures. Strong communication and organizational skills with the ability to assist customers and patients, manage front-desk responsibilities, verify insurance information, process payments, and maintain confidentiality. Knowledgeable in medical terminology, HIPAA compliance, medical software, and insurance processes.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Work History
Front Desk Receptionist
1 Year 5 Months- Supports and adheres to the center policy and procedures and protocol for front office staff.
- Scheduled patient appointments efficiently
- Initiates registration forms, assigns numbers, and checks all forms for completeness and accuracy.
- Verifies insurance with proper source.
- Collected and completed encounter data daily, ensuring accurate submission to the business office.
- Re-evaluated patients following the Center’s policy.
- Answered telephone inquiries and directed calls appropriately, escalating complaints to nurse manager for resolution.
- Receives and prepares daily cash receipts.
- Executed various administrative tasks to support team operations.
Food Clerk
1 Year 1 Month- Prepared high-quality food items, adhering to recipes and presentation standards for customer enjoyment.
- Operated cash register efficiently, processing transactions accurately.
- Maintained cleanliness and organization of store displays to promote merchandise visibility.
- Implemented safety protocols to ensure compliance with health regulations.
- Collaborated with team members to optimize workflows during peak hours.
- Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
Teacher's Assistant
5 Years 5 Months- Monitored student progress, providing feedback to enhance learning outcomes.
- Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
- Conducted small group sessions to reinforce concepts and improve academic performance.
- Fostered a positive learning environment through effective communication and support.
- Collaborated with educators to adapt curriculum for diverse learning needs.
- Mentored new assistants, sharing best practices for student engagement strategies.
- Provided timely feedback to students on their performance, enabling adjustments for improvement.
Stocker
9 Months- Conducted regular stock audits to verify accuracy of inventory records.
- Collaborated with team members to streamline stocking processes and improve efficiency.
- Operated equipment for loading/unloading goods, adhering to safety protocols.
- Trained new staff on stocking procedures and company policies to ensure compliance.
- Implemented improved shelving techniques to maximize space utilization in storage areas.
- Assisted in order fulfillment by accurately restocking shelves based on sales trends.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
Stocker
2 Years 8 Months- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in a friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Cleared cardboard, plastic ties, and debris from unboxing area and disposed of in trash to maintain cleanliness.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Managed timely and effective replacement of damaged or missing products.
- Retrieved merchandise from inventory storage and recorded quantities to ensure inventory accuracy.
- Followed orders precisely for correct items, sizes and quantities.
Education
Associate of Science
Skills
Reception & Front Desk Support
Customer Service
Patient Registration
Telephone etiquette
Data entry
Problem-solving skills
Verbal and written communication
Oral and writing communication
File organization
Complex Problem-solving
Multi-line telephone systems
Conflict management
Clerical support
Decision-making
Multitasking and organization
Appointment Scheduling
Phone & In-Person Communication
Insurance Verification
Medical Insurance
Claims Processing
Referrals
Insurance referrals
Online Claim Submission
Payment Posting
Balance & Superbill Processing
Medical Terminology
Medical Software
ICD-10 / ICD-9
CPT / HCPCS
CMS-1500
UB-04
HIPAA Compliance
Data Entry
Administrative Support
Confidentiality & Professionalism
Timeline
Front Desk Receptionist
South Atlanta Medical Associates
03.2025 - CurrentRead More
Food Clerk
Dekalb County School Food & Nutrition Service
02.2024 - 03.2025Read More
Stocker
Kroger
01.2022 - 10.2022Read More
Teacher's Assistant
C. Alexander Learning Academy
06.2019 - 11.2024Read More
Stocker
Walmart
04.2017 - 12.2019Read More
Gwinnett College
Associate of Science
Read More