Summary
Work History
Education
Skills
Affiliations
Timeline
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FELIX ONGERA

New Brighton,MN

Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Work History

Salesperson

Vivint Home Security
Provo, UT
03.2024 - Current
  • Engage in one-on-one sales interactions with customers in a dynamic outside sales environment. Deliver captivating product presentations that result in satisfied customers and completed sales orders.
  • Gathered data on competitors' pricing, products, and promotional activities.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.
  • Educated customers about products and services offered by the company.

MANAGER

Chipotle Grill
Shoreview, MN
06.2024 - 06.2024
  • Responsible for the smooth operations of our service department, for a heightened level of customer satisfaction. This includes leading a team of service professionals to deliver outstanding service experiences while optimizing efficiency and productivity. You will also manage service contracts, track performance metrics, and handle all requests within the deadline.
  • Maintained positive customer experience by ensuring safe and quality food preparation and service; trained restaurant crew to provide excellent customer service; responsible for hiring, training, and managing performance.
  • Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery.
  • Monitor and evaluate the service team's performance, providing regular feedback, coaching, and recognition to drive individual and team excellence.
  • Ensure timely and accurate completion of service requests, work orders, and documentation, maintaining high attention to detail and quality.
  • Monitored and analysed service metrics such as response time, resolution rate, and customer satisfaction. Took proactive steps to drive continuous improvement.
  • Collaborated with cross-functional teams to devise and execute tactics for enhancing customer satisfaction, optimizing service efficiency, and attaining organizational goals.
  • Prepare and present regular reports to senior management on service performance, key metrics, and improvement initiatives.
  • Recommend and deploy process improvements, tools or technologies to enhance service delivery.
  • Stay updated on industry trends, best practices, and emerging technologies in the service field, continuously seeking opportunities to enhance knowledge and skills.

Education

High School Diploma -

Irondale Senior High School
New Brighton, MN
06-2022

Skills

  • Account Management
  • Customer Engagement
  • Business Development
  • Territory Management
  • Sales analytics
  • Relationship Building

Affiliations

  • 3 times most value player of the year
  • cross country captain for 2 years
  • state top 5 champion
  • regional champion
  • school hall of fame

Timeline

MANAGER

Chipotle Grill
06.2024 - 06.2024

Salesperson

Vivint Home Security
03.2024 - Current

High School Diploma -

Irondale Senior High School

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FELIX ONGERA