Felix Opoku Kwakye
The Bronx,NY
Summary
Adept Inbound Expert from Jungle Jim's International Market Eastgate, showcasing a blend of strong organizational skills and exceptional communication abilities. Excelled in enhancing customer experiences and streamlining department strategies, demonstrating a high level of integrity and a robust work ethic. Proven track record in leadership and efficiency, significantly contributing to team success.
Overview
2
2
years of professional experience
Work History
Inbound Expert
Jungle Jim's International Market Eastgate
2022.03 - 2024.03
- Understand and adhere to all company and department policies and procedures
- multitask and work in a fast-oaced, high demanding and high stress work environment.
- Enhances the customer experience by speaking with the customers by telephone to provide information about products, services and orders, transfer services or escalate complaints.
- Partner with department heads to develop and execute overall strategy for Inbound team.
Education
Bachelor of Arts in Nautical Science
Regional Maritime University
Accra, Ghana06.2012
Skills
- Strong coaching skills, including excellent communication skills
- Good communicator with strong social skills
- Is self-motivated with excellent organizational skills
- Disciplined self-starter, strong work ethic, strong organizational and time management skills
Languages
Twi
Native or Bilingual
Timeline
Inbound Expert
Jungle Jim's International Market Eastgate
2022.03 - 2024.03
Bachelor of Arts in Nautical Science
Regional Maritime University
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