Felix Orozco
Denison,TX
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Motivated Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Adept in training both new and existing team members providing strait forward and effective practices and procedures appropriate for any job or position.
Overview
5
5
years of professional experience
Work History
Team Member
Whataburger
10.2023 - Current
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Devised and implemented processes and procedures to streamline operations.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
Sanitation Worker
PSSI Packers Sanitation Services
06.2023 - 09.2023
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Collaborated with center operations to coordinate material drop-offs and communicate special delivery needs.
- Streamlined cleaning processes through the efficient use of equipment such as pressure washers, vacuum trucks, and brooms.
- Washed and disinfected collection truck to maintain professional standards.
- Disposed of hazardous materials in appropriate manner.
Team Member
Braum's Ice Cream & Burger Restaurant
03.2022 - 06.2022
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Frequently inspected production area to verify proper equipment operation.
Manager
Little Caesars Pizza
04.2020 - 08.2021
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
FOH Manager
Urban Air
02.2020 - 09.2020
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
BOH Manager
Urban Air
12.2019 - 09.2020
- Developed effective strategies for reducing wait times during peak hours, resulting in improved customer satisfaction.
- Ensured compliance with all relevant food safety regulations through regular audits of kitchen practices.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Developed unique events and special promotions to drive sales.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Optimized inventory management for reduced food waste and cost savings.
- Worked well in a team setting, providing support and guidance.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Server
Tokyo Hibachi & Sushi
06.2019 - 10.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Denison High School
Denison, TX06.2023
Skills
- Leadership Qualities
- Program Evaluation
- Process Improvement
- Creativity and Innovation
- Product Knowledge
- Facility Cleaning
- Decision-making capabilities
- Issue Research
- Equipment Maintenance
- Chemical Handling
- Mechanically Inclined
- Equipment Operation
- Component Assembly
- Complaint resolution
- Training and mentoring
- Continuous Development
- Heavy Lifting
- Staff education and training
- Organizing Work Stations
- Customer Service
- Clear Communication
- Complex Problem-Solving
Timeline
Team Member
Whataburger
10.2023 - Current
Sanitation Worker
PSSI Packers Sanitation Services
06.2023 - 09.2023
Team Member
Braum's Ice Cream & Burger Restaurant
03.2022 - 06.2022
Manager
Little Caesars Pizza
04.2020 - 08.2021
FOH Manager
Urban Air
02.2020 - 09.2020
BOH Manager
Urban Air
12.2019 - 09.2020
Server
Tokyo Hibachi & Sushi
06.2019 - 10.2019
High School Diploma -
Denison High School
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