Sophia Gramanz

It was a great work environment. Worked very well with management and term members. Assured that’s tasks were done in the best way possible on the first try

• Delivered high-quality work on time and within budget, earning positive feedback from clients.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
• Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
• Established long-term relationships with clients, resulting in increased repeat business.
• Consulted with customers to assess needs and propose optimal solutions.
• Kept site work safe and in line with budget, schedule, and applicable building codes.
• Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
• Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
• Collaborated with cross-functional teams to ensure seamless project execution and delivery.
• Reduced client complaints by implementing a more effective customer service strategy.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Created and managed project plans, timelines and budgets.
• Developed effective improvement plans in alignment with goals and specifications.
• Evaluated customer needs and feedback to drive product and service improvements.
• Frequently inspected production area to verify proper equipment operation.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Conducted regular reviews of operations and identified areas for improvement.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.
• Maintained productive, efficient approach to all tasks.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Operated register to process payments and collect cash payment for order totals.
• Worked different stations to provide optimal coverage and meet production goals.
• Addressed and resolved customer complaints in polite and professional manner.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Assisted with inventory counts and stocking of merchandise.
• Assisted customers in selecting merchandise best suited to needs.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
• Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
• Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
• Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
• Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
• Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
• Monitored and verified merchandise for proper prices and labels.
• Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
• Enhanced store security measures, reducing incidents of theft and loss.
• Boosted team morale and productivity with recognition programs and constructive feedback.
• Assisted in inventory management to prevent stock shortages and overages.
• Ensured compliance with health and safety regulations, conducting regular checks and staff training.
• Participated in community events, strengthening store's local engagement and reputation.
• Improved customer satisfaction by quickly helping each person find desired items.