Felix Ortiz

United Site Services

12.2020 - Current

Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Inspected equipment to diagnose operational issues.
Adhered to safety protocols and policies to reduce workplace hazards.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Increased customer satisfaction by providing timely and efficient service for various technical issues.
Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Optimized service delivery times, implementing efficient routing and scheduling strategies.