Felix Prietto
Los Angeles,California
Summary
I am a diligent goal orientated person who is able to work with people of all personalities. With a solid background in customer engagement and customer satisfaction; adapting and learning new methods to enhance productivity is a strong suit.
Overview
5
5
years of professional experience
Work History
Sales Associate
CVS Pharmacy
Los Angeles, CA
12.2023 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Built relationships with customers from all different types of socioeconomic backgrounds and cultures to create a safe place for all
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided exceptional services by exhibiting patience and charisma
- Engaged in regular wellness checks with customers to better uncover individual needs
Event Usher
Disney Concert Hall and Center Theatre Group
Los Angeles, CA
01.2021 - 12.2022
- Assisted patrons with seating arrangements and event inquiries to enhance overall guest experience.
- Monitored audience behavior and ensured compliance with venue policies for safety and comfort.
- Collaborated with team members to facilitate smooth entry and exit processes during events.
- Resolved concerns patrons had patiently and efficiently creating a known safe place
- Made my ability to speak Spanish known so patrons from Spanish speaking backgrounds found their needs being met through myself
Education
Associate of Science - Sociology
East Los Angeles College
Monterey Park, CA06-2026
Skills
- Service excellence
- Cross-functional teamwork
- Prioritization and scheduling
- Analytical problem-solving
- Ability to conduct quantative and qualiative research
- Strong communication with people from different socio economic statuses and cultural backgrounds
Accomplishments
In essence my background of being adopted from Guatemala into a multi cultural household has given me the ability to empathize and work with people from all walks of life. I have conducted many research papers where I was able to develop thought and reason through qualitative and quantitative research. Emerging my self in different cultures has given me knowledge of structural inequalities and a better understanding on how society runs as a whole.
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
CVS Pharmacy
12.2023 - Current
Event Usher
Disney Concert Hall and Center Theatre Group
01.2021 - 12.2022
Associate of Science - Sociology
East Los Angeles College