Felix Ruiz
tampa,FL
Summary
Experienced Project Manager skilled in quality control and compliance in property restoration. Excels in enhancing customer relationships and resolving issues while maintaining industry standards. Proven expertise in managing operations, training staff, and negotiating deals to boost efficiency and client satisfaction. Strong team leader dedicated to elevating productivity and fostering long-term client loyalty.
Overview
9
9
years of professional experience
Work History
Owner & Operator
Tampa Property Restoration
Tampa, Florida
04.2021 - Current
- Managed daily operations for property restoration projects and client services.
- Coordinated with subcontractors to ensure timely completion of restoration tasks.
- Oversaw inventory management, including ordering and tracking restoration supplies.
- Trained staff on safety protocols and effective restoration techniques.
- Cultivated client relationships to align restoration services with specific needs and expectations.
- Established quality control measures to ensure consistency and excellence in restoration outcomes.
- Maintained compliance with local regulations and industry standards in restoration practices.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Formulated marketing strategies to enhance brand visibility and attract new clients.
Independent Contractor maintenance
Dynamic Property Preservations
Tampa, Florida
03.2019 - 08.2021
- Utilized tools for efficient debris removal and property maintenance, contributing to overall site cleanliness.
- Implemented safety protocols during property preservation activities on-site.
- Assisted in documenting property conditions through detailed photographs and reports.
- Collaborated with teams to complete restoration projects within specified timelines.
- Maintained accurate inventory of supplies and equipment, ensuring availability for timely preservation tasks.
- Built successful partnerships with other businesses in related industries.
- Consulted closely with clients throughout projects, incorporating feedback to enhance satisfaction and outcomes.
- Maintained relationships with existing customers while seeking new ones.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Resolved customer inquiries promptly via phone or email communication channels.
- Set specific goals for projects to measure progress and evaluate end results.
Drywall Installer
Skillz r Us
Tampa, Florida
02.2017 - 07.2019
- Installed drywall sheets efficiently on residential and commercial projects.
- Measured and cut drywall to fit various wall configurations.
- Applied joint compound and tape for seamless wall finishes.
- Operated tools such as saws, drills, and sanders safely and effectively.
- Assisted in maintaining a clean and organized work environment daily.
- Communicated with team members to resolve issues during installations.
- Readied surfaces for painting by taping off edges and filling holes with spackling paste.
- Maintained all tools and equipment used on job sites in proper working order.
- Applied multiple coats of joint compound for a smooth finish.
- Installed metal corner beads to protect outside corners of drywall.
- Collaborated with customers to ensure satisfaction with final product.
- Inspected drywall installation for any defects or errors in workmanship.
- Measured, cut, and installed drywall sheets to walls and ceilings.
Education
GED -
General Education Development
Polk City, FL03-1993
Some College (No Degree) - Business Management
University of Phoenix
Tampa, FLSkills
- Project management
- Property restoration
- Quality control
- Inventory management
- Compliance assurance
- Subcontractor coordination
- Preventative maintenance
- Business planning
- Documentation and reporting
- Payroll processing
- Hiring
- Recruiting and hiring
- Staffing
- Client engagement
- Customer relationship management
- Effective communication
- Verbal and written communication
- Problem solving
- Time management
Languages
Spanish
Native/ Bilingual
Timeline
Owner & Operator
Tampa Property Restoration
04.2021 - Current
Independent Contractor maintenance
Dynamic Property Preservations
03.2019 - 08.2021
Drywall Installer
Skillz r Us
02.2017 - 07.2019
GED -
General Education Development
Some College (No Degree) - Business Management
University of Phoenix