FELIX VAZQUEZ
The Bronx
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Supervisor of Culinary Training & Wellness Program
The Door - A Center of Alternatives
New York
10.2023 - 03.2025
- Successfully executed program planning, organizing, operating, and staffing duties.
- Provided guidance and support to assigned staff while enhancing programming effectiveness and optimizing processes across various programs.
- Facilitated continuous opportunities for all staff members to share their input on program operations.
- Provided updates on program challenges, changes, and accomplishments to the Managing Director.
- Enhanced efficiency by implementing and utilizing existing data collection systems to streamline reporting on outputs and outcomes in all program areas.
- Established and fostered connections with both employer partners and funders. Actively participated as a representative of the organization during various private and public events.
- Coordinated with third-party vendors to implement workshops on strengths-based leadership, feedback, multiculturalism, racial equity, and implicit bias for employer partners.
Recruitment & Retention Coordinator
The Door - A Center of Alternatives
New York
06.2023 - 10.2023
- Facilitate job application processes for qualified candidates.
- Monitor applicant tracking system actions to support enrollment deadlines and streamline candidate experiences.
- Success rate of 100% for recruitment numbers, 40+ a year.
- Manage candidate activity within unique Applicant Tracking System.
- Participate in local job fairs and recruitment events for prospective hiring.
- Utilize internal recruiting systems to record, update and track all candidate progress.
- Read, analyze, and interpret various internal and external documents and reports.
- Develop recruitment strategies to achieve required staffing levels for assigned requisitions.
- Advertise and promote open applications using social media and digital marketing procedures.
- Analyze participant's feedback and develop new techniques to ensure retention.
- Provide support, counsel and feedback to coworkers to ensure optimum program performance.
Career Advancement Coach
The Door
New York
07.2016 - 06.2023
- Conducted initial intake and assessments.
- Provided case management to develop and support participants in achieving goals.
- Facilitated orientation to familiarize participants with program expectations.
- Monitored and track participants' attendance, progress and achievement of career and educational goals from enrollment through retention.
- Created curriculum, facilitated career-readiness workshops, and ensured that clients completed a professional development portfolio.
- Collected and maintained all participant documentation, including case records, progress notes, enrollments, attendance, and outcomes data, detailed to contractual needs.
- Developed wraparound service plan for participants who have successfully completed or no longer able to participate in programming.
- Rapidly and efficiently designed and implemented effective Covid19 emergency protocol and practices, transitioning to fully virtual programming.
Administrative Assistant
Personal Touch Early Intervention Program
Queens
01.2016 - 07.2016
- Provided customer service for Service Providers caregivers, serving as first point of contact.
- Ensured employees' timesheets are submitted to payroll in a timely manner.
- Processed over 350 session notes per week, ensured corrections were made, and sent them to billing department.
- Ensured all files were prepared to high standards and ready for auditors.
- Maintained file clerk duties.
File Clerk
Personal Touch Early Intervention Program
Queens
01.2015 - 01.2016
- Organized, sorted, and filed client's paperwork into over 200 files for cases across 5 different service coordinators, including provider session notes and service coordination notes; created files for new referrals as needed.
- Ran and reviewed database reports as needed by management and distributed to staff; entered data into databases as needed.
- Provided coverage for telephone and reception desk.
- Created case files for new referrals and ensured that inactive cases were closed.
Teachers' Assistant
Personal Touch Early Intervention Program
Queens
01.2014 - 01.2015
- Utilized Applied Behavior Analysis to provide support, as well as teach social and life skills, to children aged one to three years old on the autism spectrum.
- Maintained records of children's behaviors, including graphing accomplishments; collaborated with Head Teacher to create and enact behavior plans.
- Facilitated individual and group sessions to improve behavior and provide support; recorded daily session notes.
- Assisted with audit preparation.
Education
Bachelor of Arts -
Lehman College
The Bronx, NY 08.2021 - 05.2023
Associate of the Arts - Liberal Arts And Sciences
Herkimer County Community College
Herkimer County, NYSkills
- Strategic planning
- Administrative skills
- Interdepartmental coordination
- Marketing expertise
- Policy development
- Recruitment management
- Team building
- Personnel management
Websites
Certification
Therapeutic Crisis Intervention - 3 Day Training, The Door, 2016
Timeline
Supervisor of Culinary Training & Wellness Program
The Door - A Center of Alternatives
10.2023 - 03.2025
Recruitment & Retention Coordinator
The Door - A Center of Alternatives
06.2023 - 10.2023
Bachelor of Arts -
Lehman College
08.2021 - 05.2023
Career Advancement Coach
The Door
07.2016 - 06.2023
Administrative Assistant
Personal Touch Early Intervention Program
01.2016 - 07.2016
File Clerk
Personal Touch Early Intervention Program
01.2015 - 01.2016
Teachers' Assistant
Personal Touch Early Intervention Program
01.2014 - 01.2015
Associate of the Arts - Liberal Arts And Sciences
Herkimer County Community College