Felixa Barragan
San Bernardino,CA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Traffic Clerk
Acuity Brands
Ontario, California
12.2023 - Current
- Scheduled pick-ups, drop-offs, and transfers of cargo from one location.
- Coordinated continuous and seamless carrier flow entering and exiting facility and maintained safe and efficient access and egress by meticulously controlling delivery and pickup times.
- Participated in ongoing training sessions to stay updated on company policies and procedures.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
Dispatcher
Blackrock Logistics
Fontana, CA
05.2020 - 09.2023
- Answered customer requests with information about product availability, shipping information and status updates.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Tracked changes in computer system to keep records current and accurate.
- Investigated and resolved customer and vendor issues to retain business.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Customer Representative
Boost Mobile Store
Rialto, CA
12.2018 - 02.2020
- Prioritized tasks effectively to meet deadlines.
- Participated in team meetings to discuss best practices for resolving customer issues.
- Handled difficult or emotional customer situations with empathy and professionalism.
- Developed strong customer relationships to encourage repeat business.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
Education
Phlebotomy Certification
Us College
Riverside, CA04.2023
High School Diploma -
Milor high school
Rialto, California06.2018
Skills
- Work Crew Dispatch
- Repair Scheduling
- Training New Hires
- Data Entry
- Microsoft excel
- Bilingual
- MS Office
- Shipping and receiving
Timeline
Traffic Clerk
Acuity Brands
12.2023 - Current
Dispatcher
Blackrock Logistics
05.2020 - 09.2023
Customer Representative
Boost Mobile Store
12.2018 - 02.2020
Phlebotomy Certification
Us College
High School Diploma -
Milor high school