Summary
Overview
Work History
Education
Skills
Certification
Music Review Blogger
Timeline
Generic

Felix (Chet) Ebuwa

Orlando,FL

Summary

Enthusiastic Crew Support leader dedicated to teamwork, quality and safety. Eager to learn new skills and support crew needs. Works great under pressure to meet challenging demands.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

JetBlue
09.2021 - Current
  • Responded to customer inquiries and provided technical assistance over phone and written correspondence.
  • Monitored performance metrics regularly, identifying trends that indicated opportunities for process improvements or additional training needs within customer support operations.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Served customer account and technical needs across 60 plus daily calls, consistently meeting productivity and quality targets.

Heavy Duty Equipment Operator

The Freeman Company
01.2003 - 09.2021
  • Reduced project completion time by maintaining and repairing heavy equipment to ensure optimal performance.
  • Played crucial role in incident prevention through active participation in regular safety meetings and toolbox talks.
  • Used cranes and hoists to move large objects.
  • Enhanced team productivity by training new equipment operators and providing guidance when needed.
  • Managed inventory of tools and parts necessary for machinery repairs, ensuring minimal disruptions to work schedules.
  • Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
  • Operations of forklifts/versa lifts with capacity of 5,000 to 60,000 lbs.

Bartender Shift Manager

Ember Orlando
01.2015 - 06.2017
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Maintained consistent inventory records by conducting regular audits of liquor supplies and adjusting orders as necessary based on demand trends.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Trained over 100 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Lead Bartender

Bullitt Bar
11.2009 - 12.2015
  • Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to establishment.
  • Established strong vendor relations for reliable product availability while negotiating favorable pricing terms that positively impacted profitability margins.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Coordinated with event planners to design custom drink menus for private parties, ensuring memorable experiences tailored to clients'' preferences.
  • Trained over 20 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

Associate Science -

DeVry University
Orlando, FL
06.2007

High school or equivalent -

Dr Phillips
Orlando, FL
06.1994

Skills

  • Strategic sales knowledge
  • Application support
  • Clerical Support
  • Computer System Diagnostics Software
  • Money handling abilities
  • Problem-solving abilities
  • Call Center Operations
  • Microsoft Outlook
  • Escalation management

Certification

  • Sales Essentials Certificate
  • ACE - Adobe Certified Expert, Photoshop
  • MCAS - Microsoft Certified Application Specialist

Music Review Blogger

I am the proud owner of a music blog that features alternative, R&B, dance, rock, pop, and folk artists. I established my brand in 2018. I manage a commercial-free radio station and website that features my writing.

Timeline

Customer Support Specialist

JetBlue
09.2021 - Current

Bartender Shift Manager

Ember Orlando
01.2015 - 06.2017

Lead Bartender

Bullitt Bar
11.2009 - 12.2015

Heavy Duty Equipment Operator

The Freeman Company
01.2003 - 09.2021

Associate Science -

DeVry University

High school or equivalent -

Dr Phillips

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Felix (Chet) Ebuwa