Feliz Lazo
Houston
Summary
Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide Great results for customers and employers alike.Personable and dedicated customer service representative with awesome experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing good relationship with clients. Motivated to maintain customer satisfaction and contribute to company success. On-going, enthusiastic and results-oriented with demonstrated passion for building friendship, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
2025
2025
years of post-secondary education
Work History
Call Center Agent
Str Solutions
Houston
07.2024 - 08.2025
- Recorded customer details and issues in the database for future reference.
- Provided support for billing questions and payment processing inquiries promptly.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Updated customer accounts, addresses and contact information within call management databases.
- Followed up with customers regarding their satisfaction with product or service received.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet customers satisfaction .
Education
Sharpstown High School
Houston, TxSkills
- Call management
- Customer service
- Conflict resolution
- Resolving issues
- CRM software
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Call Center Agent
Str Solutions
07.2024 - 08.2025
Sharpstown High School