Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Feliz A. Baez

Hollywood,Florida
Feliz A. Baez

Summary

Energetic Table Games Dealer experienced with accuracy and efficiently collecting payment of wagers. Personable with superior performance in a fast-paced environment. Offering over 18 years of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk.

Overview

22
years of professional experience

Work History

The Hard Rock Casino

Poker Dealer
10.2020 - 01.2023

Job overview

  • Poker dealer
  • Customer service committee in poker

Gulfstream Racing & Casino

Poker Dealer
11.2005 - 03.2020

Job overview

  • Have been employee of the month
  • Was in development of having a customer relations dept
  • Trained new hire dealers
  • Strong skills in dealing with dissatisfied customers

Interval International

Customer Service Supervisor
01.2000 - 11.2005

Job overview

  • Made reservations and developed itineraries for guest
  • Was the last line of defense with an upset guest or member
  • Strong customer service skills

Education

ITT Tech FL

Bachelors from Computer Science

Certificate in covid 19 tracing

Skills

  • Great poker dealer
  • Strong customer service skills
  • Detail oriented
  • Fast learner
  • Great multi-tasker
  • Reliable
  • Great problem solver
  • Efficient

Additional Information

  • Awards , Received many compliments from staff and guests while working in all of my jobs. Was the first and only employee in the poker room at Gulfstream Racing & Casino to receive employee of the month.

Timeline

Poker Dealer

The Hard Rock Casino
10.2020 - 01.2023

Poker Dealer

Gulfstream Racing & Casino
11.2005 - 03.2020

Customer Service Supervisor

Interval International
01.2000 - 11.2005

ITT Tech FL

Bachelors from Computer Science

Certificate in covid 19 tracing

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Feliz A. Baez