Michael Jenkins
Lakewood,CO
Summary
Dynamic poker dealer with extensive experience at Bally's Casino, recognized for enhancing player satisfaction through exceptional service and quick decision-making. Proficient in game rules and cash handling, I effectively managed gameplay while training new dealers, ensuring compliance with gaming regulations and fostering a positive environment for all participants.
Overview
20
20
years of professional experience
Work History
Poker Dealer
Bally's Casino
Black Hawk, CO
08.2010 - 06.2025
- Dealt various poker games, ensuring adherence to casino rules and regulations.
- Maintained accurate chip counts and managed player transactions efficiently.
- Provided exceptional customer service, enhancing guest experiences at gaming tables.
- Monitored game flow and addressed player inquiries to maintain a positive environment.
- Trained new dealers on game procedures and operational standards for consistency.
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
- Reduced errors in card handling by consistently practicing proper shuffling techniques and accurate card distribution.
- Enhanced player satisfaction by efficiently dealing cards and maintaining a professional game environment.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Improved customer relations by effectively addressing player concerns and resolving disputes promptly.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored players behavior, taking appropriate action against rule violations.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Enforced game rules to maintain fair paly and avoid disputes.
Poker Dealer
The Lodge Casino
Black Hawk, CO
03.2010 - 08.2010
- Enforced game rules to maintain fair paly and avoid disputes.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored players behavior, taking appropriate action against rule violations.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Dealt various poker games, ensuring adherence to casino rules and regulations.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Pizza Delivery Driver
Big Mike's Pies and Grinders
Black Forest, CO
08.2005 - 08.2006
- Delivered pizzas promptly, ensuring customer satisfaction and timely service.
- Navigated routes efficiently using GPS technology to minimize delivery time.
- Assisted in training new drivers on safe driving practices and company policies.
- Maintained accurate records of deliveries and payments for daily reconciliation.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks and credit and debit card payments.
Production Coordinator
Burger King
Colorado Springs, CO
01.2005 - 08.2005
- Trained new staff on systems, procedures, and safety protocols to ensure compliance.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Reviewed in-house stock to determine materials availability for production jobs.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Reduced material waste and improved sustainability through diligent inventory management.
- Boosted team productivity, assigning tasks according to individual strengths and capabilities.
- Liaised with suppliers and vendors, negotiating competitive pricing for materials procurement.
Education
Bachelor of Arts - Theater
Colorado Christian University
Denver, CO05-2008
Skills
- Strong communication skills
- Quick decision making
- Reliability and punctuality
- Patience and persistence
- Effective time management
- High concentration levels
- Game rules
- [Type] equipment operations
- [Type] equipment proficiency
- Casino procedures
- Security and asset protection
- Game rules and regulations
- Accurate math skills
- Cash handling experience
- Poker game variants familiarity
- Strong mathematical skills
- Gaming commission compliance
- Payoff control
- Quick thinking
- Problem-solving abilities
- Multitasking
- Team collaboration
- Effective communication
- Dealer training
- Loss and winning computations
- Cash management
Timeline
Poker Dealer
Bally's Casino
08.2010 - 06.2025
Poker Dealer
The Lodge Casino
03.2010 - 08.2010
Pizza Delivery Driver
Big Mike's Pies and Grinders
08.2005 - 08.2006
Production Coordinator
Burger King
01.2005 - 08.2005
Bachelor of Arts - Theater
Colorado Christian University