Felmeschia Davis
Covington,Georgia
Summary
Dedicated and committed professional, ultimate goal is to pursue a long-term position within an environment that will offer growth and opportunity to enhance my skills both professionally and personally.
Summary of Qualifications: Front End Office Assistant with 20+ years of hands-on experience scanning items, processing payments and providing first-rate customer service. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Economic Support Specialist
Georgia Department of Family and Children Services
Covington , GA
2023.11 - Current
- Conducted interviews with applicants to obtain necessary documentation and verify income levels.
- Conducted client interviews to identify and resolve case discrepancies prior to authorization
- Participated in staff training sessions on new policies and procedures.
- Assisted clients with the completion of forms related to their cases.
- Maintained accurate records of all interactions with clients in a timely manner.
- Advised clients on available resources such as job training opportunities.
Front End Office Assistant
Food Depot
2000.05 - Current
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers by providing information and resolving complaints.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Collected credit card and cash payments to complete transactions for customer orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained cleanliness and presentation of stock room and production floor.
- Informed customers of in-store promotions or pricing specials.
- Recommended, selected, located and obtained products to meet customer needs.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
Education
Newton County High
01.2001
Dekalb Technical College
Skills
- Customer Service
- Loss Prevention
- Display Setup
- ID Verification
- Payment Processing
- Product Merchandising
- Bagging Assistance
- Sales Strategy
- Store Promotions
- Cash Register Operation
- Currency Counting
- Shelf Stocking
- Cash Management
- Staff Supervision
- Scanner Operations
- Microsoft Office
- Drawer Balancing
- Order Taking
- Active Listening
- Wire Transfers
- Basic Mathematics
- Honest and Dependable
- Training and Mentoring
- Employee Training
- Bank Deposits
- Payment Collection
- Bookkeeping Software
- Customer Service Excellence
- Credits and Refunds
- Price Verification
- Creative Thinking
- Pricing and Markdowns
- POS Systems
- Application processing
- Time Management
- Eligibility checks
Timeline
Economic Support Specialist
Georgia Department of Family and Children Services
2023.11 - Current
Front End Office Assistant
Food Depot
2000.05 - Current
Newton County High
Dekalb Technical College
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