Felysha Rivera
Lowell,MA
Summary
Dynamic and compassionate professional with extensive experience at Lowell General Hospital. Proven ability to enhance patient care through effective communication and meticulous attention to detail. Skilled in vital signs monitoring and EMR systems, fostering a supportive environment that promotes dignity and respect for all patients. Bilingual in Spanish, enhancing patient interactions.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Residential Counselor
CTI Lowell
Lowell, Massachusetts
09.2025 - Current
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Responded promptly to any emergency situations that may arise within the residence.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
- Educated families on available resources and support services to enhance resident well-being. on resources and support available for residents.
- Conducted daily welfare checks and collaborated with facility staff to ensure timely support for resident needs.
- Monitored client progress, documented observations, and communicated behavioral changes to supervisors for effective care planning.
- Contributed to team meetings focused on client progress and collaboration for improvement strategies.
Clinic Coordinator
Lowell General Hospital Saints Campus
Lowell, MA
12.2022 - Current
- Oversaw daily clinic operations, ensuring efficient scheduling, smooth patient flow, and effective staff assignments
- Coordinated new patient intake process, ensuring accurate collection of paperwork and insurance information for seamless onboarding
- Cultivated relationships with healthcare providers to facilitate timely referrals and enhance coordination of patient care
- Served as a liaison between the clinic and external healthcare organizations, facilitating referrals and coordinating care
- Scheduled follow-up appointments for patients based on physician recommendations or treatment plans
- Maintained accurate records of patient demographics, medical history, treatments received, and outcomes achieved
- Managed patient inquiries and complaints, resolving issues promptly to ensure high levels of patient satisfaction
- Monitored inventory levels of medical supplies and equipment, placed orders to ensure sufficient stock levels
- Assisted physicians during examinations or procedures by preparing exam rooms and sterilizing equipment
Patient Service Representative
Lowell General Hospital
Lowell, MA
12.2021 - 01.2022
- 1. Answered incoming calls promptly to address patient inquiries and concerns
- Registered patients for appointments and provided support with clinical activities such as bedpan use and mobility assistance.
- 3. Facilitated rescheduling of patient appointments to enhance clinic efficiency and patient satisfaction and call physicians for proper paperwork
- 4. Processed billing, payments, and insurance transactions to ensure accurate financial records and patient account management
Nursing Assistant (orthopedic unit)
LOWELL GENERAL HOSPITAL
Lowell, MA
12.2014 - 11.2021
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Minimized risk of injury for patients and staff by applying safe lifting practices during transfers.
- Monitored vital signs and reported changes to nursing staff.
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, bloody urine
- Maintained clean, safe patient environment, contributing to overall patient well-being and infection control.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Documented patient information in electronic health records system.
Nursing Assistant, Recreational Assistant, Teachers Aide
NEW ENGLAND PEDIATRIC CARE
North Billerica, MA
08.2010 - 11.2014
- Monitored and recorded vital signs, promptly notifying nursing staff of significant changes to ensure timely care.
- Supported nurses and physicians with comprehensive patient care, including assistance with bathing, dressing, transferring, and vital sign assessment.
- Assisted pediatric patients with daily living activities and personal care needs.
- -provide physical support to assist patients to perform daily living activities, such as, getting washed, dressed, medical equipment, getting out of bed, standing, walking, exercising
- Supported patients in daily living tasks, including eating, grooming, toileting, walking, and hygiene.
- -Created and implemented adaptable activities to promote patient well-being and engagement.
- Maintained cleanliness and organization of patient care areas and equipment.
- Documented patient information accurately in electronic health records systems.
- Demonstrated respect and regard for the dignity of patients, families and fellow employees to promote professional, responsible and courteous a courteous environment.
Education
CNA - Nursing assistant
Commonwealth
Lowell, MA01-2011
GED - HEALTH SCIENCE
youthbuild
Lowell, MA01-2010
Skills
- Certified nursing assistant/patient care
- Vital Signs
- Wound care
- Post operative care
- Triage
- Caregiving
- Nursing
- Hospital Experience
- EMR Systems
- Epic
- Cerner
- ICD-10
- Medical Records
- Medical Terminology
- Medical Scheduling
- Documentation Management
- OSHA certification
- Bilingual (Spanish speaking, reading, and writing)
- Medical office administration
- Laboratory Experience
- Clerical support
- HIPAA
- CPR/AED/First aid certified
- Meal Preparation
Certification
- CNA
- CPR/AED/First aid
Timeline
Residential Counselor
CTI Lowell
09.2025 - Current
Clinic Coordinator
Lowell General Hospital Saints Campus
12.2022 - Current
Patient Service Representative
Lowell General Hospital
12.2021 - 01.2022
Nursing Assistant (orthopedic unit)
LOWELL GENERAL HOSPITAL
12.2014 - 11.2021
Nursing Assistant, Recreational Assistant, Teachers Aide
NEW ENGLAND PEDIATRIC CARE
08.2010 - 11.2014
CNA - Nursing assistant
Commonwealth
GED - HEALTH SCIENCE
youthbuild