Femelyn George
486 Toyon ,CA
Summary
Dynamic Service Coordinator with a proven track record at Crestwood Behavioral Health-Angwin, adept in telephone communication and client advocacy. Excelled in streamlining processes, enhancing team productivity by 30%, and fostering strong client relationships through effective problem-solving and active listening. Skilled in both individualized service plans and teamwork, consistently achieving high client satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Service Coordinator - PM Shift Supervisor
Crestwood Behavioral Health-Angwin
12.2019 - Current
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and staff.
- Resolved complaints and issues to drive satisfaction and loyalty of services
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates
- Streamlined service coordination processes for improved team productivity and response times.
- Collaborated with cross-functional teams to optimize services to improve better approaches to clients.
Education
BBA - Business Management
Palawan State University
Palawan Philippines04-1994
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
- Team Leadership
- Individualized service plans
- Service monitoring and evaluation
- Goal Setting
- Program follow-up and assessment
- Ongoing client support
- Problem-Solving
- Active Listening
- Teamwork and Collaboration
Timeline
Service Coordinator - PM Shift Supervisor
Crestwood Behavioral Health-Angwin
12.2019 - Current
BBA - Business Management
Palawan State University
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