Femi Onabanjo
Las Vegas,NV
Summary
Adept IT Engineer with a proven track record at Dells Computers, enhancing system uptime to impressive levels and excelling in network administration and technical support. Skilled in AWS and fostering team proficiency, I significantly improved IT system performance and user satisfaction through innovative solutions and effective communication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Engineer /Director of Information Technology
Dells Computers
12.2022 - Current
- Provided secondary training to personnel struggling with technological tools and systems.
- Executed troubleshooting and server support in both in-person and remote situations.
- Offered troubleshooting via voice and text chat, maintaining resolution rates of [Number]%.
- Performed preventive maintenance on network system, maintaining average uptime of [Number]%.
- Wrote instruction manuals and technical guidance for preventive maintenance of [Product or Service].
- Performed scheduled service work, installations, testing and repairs.
- Maintained service schedule for software and hardware.
IT Engineer And Devops Engineer
Material in Motion
11.2018 - 12.2022
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Performed scheduled service work, installations, testing and repairs.
- Provided technical support in both on-site and telephone consultations.
- Oversaw quality assurance management and offered suggested recommendations.
- Monitored ongoing technical compliance with applicable laws and regulations.
- Kept manufacturing lines running
- Installed,upgraded, supported, and replaced all IT hardware along manufacturing lines
- Responded to ticket and incident request from all manufacturing units.
- Handles all hardware, operating system and other software issues
IT Support Engineer
Total Nigeria Plc
04.2006 - 12.2016
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
Education
Bachelor of Arts - Business Administration And Management
Lagos City Polytechnic.
Lagos, Nigeria04.2005
Bachelor of Science - Computer Science
Federal University of Technology. Owerri
Imo-State. Nigeria05.2010
Skills
- Software Development
- Network Administration
- IT risk management
- Information Security
- System Administration
- Technical Support
- Computer Programming
- Product development support
- Automation, Docker, Kubernetes
- AWS, Azure, Google Cloud platform
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- CISA - Certified Information Systems Auditor
- A++
- C++
- Network +
- AWS Certified DevOps Engineering Professional
- PMP Project Management professional
Travelling
Cultural Immersion, Language Skills, Interpersonal Skills, Business Management, Global Perspective
Languages
English
Full Professional
Timeline
IT Engineer /Director of Information Technology
Dells Computers
12.2022 - Current
IT Engineer And Devops Engineer
Material in Motion
11.2018 - 12.2022
IT Support Engineer
Total Nigeria Plc
04.2006 - 12.2016
Bachelor of Arts - Business Administration And Management
Lagos City Polytechnic.
Bachelor of Science - Computer Science
Federal University of Technology. Owerri
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