Femi Otegbade
Houston
Summary
Proven performer with experience at FAVOR RUNNER - HEB, adept in handling multiple deliveries efficiently, surpassing targets, and fostering customer loyalty through exceptional service. Demonstrates strong time management and empathy, contributing to team success and upholding high standards in care and service provision. Skilled in route planning and patient privacy, achieving significant service improvements. Professional, dependable delivery specialist with strong emphasis on timely and accurate service. Known for collaborating effectively with team members and adjusting smoothly to changing demands. Skilled in route optimization, customer communication, and problem-solving. Reliable and results-driven, ensuring consistent performance and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Favor Runner Delivery
FAVOR RUNNER - HEB
01.2022 - Current
- Managed multiple orders simultaneously for streamlined service and increased efficiency.
- Improved customer satisfaction by providing timely and efficient deliveries.
- Exceeded performance expectations consistently, meeting or surpassing delivery targets regularly.
- Developed strong relationships with repeat customers, fostering loyalty through exceptional service provision.
- Resolved customer issues professionally, addressing concerns in a timely manner and escalating when necessary.
- Contributed proactively to a positive working environment among colleagues by sharing best practices and offering support where needed.
- Upheld strict hygiene standards while handling food items, ensuring compliance with relevant regulations at all times.
- Handled sensitive customer information responsibly, maintaining confidentiality at all times during data input processes related to payment or account creation tasks.
- Reduced delivery times with effective route planning and coordination.
- Contacted customers to confirm delivery details and locations.
LGHT OF HOPE HEALTH CARE
Caregivers
02.2021 - 12.2022
- Enhanced staff performance through comprehensive training and professional development initiatives.
- Promoted holistic, community-focused and evidence-based health care services.
- Implemented evidence-based best practices in program design and service delivery, enhancing overall quality of care.
- Communicated with patients, ensuring that medical information was kept private.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Education
No Degree - Project Management
Mount Royal University
Calgary, Canada01.2015
No Degree - Accounting And Payroll Administration
CDI College
Calgary, Canada04.2012
Bachelor of Science - Banking And Finance
THE POLYTECHNIC
Ibadan; Nigeria09.1996
Skills
- Patience and Empathy
- Strong time management
- Team player mentality
- Reliability and punctuality
Certification
- Adjuster License TX
- Independent Adjuster MN
- Claim Adjuster LA
- Adjuster for insured MI
- Independent Adjuster FL
- Adjuster GA
- Adjuster NC
- Project Management Professional (PMP)
- TX Driver's License
Timeline
Favor Runner Delivery
FAVOR RUNNER - HEB
01.2022 - Current
LGHT OF HOPE HEALTH CARE
Caregivers
02.2021 - 12.2022
- Adjuster License TX
- Independent Adjuster MN
- Claim Adjuster LA
- Adjuster for insured MI
- Independent Adjuster FL
- Adjuster GA
- Adjuster NC
- Project Management Professional (PMP)
- TX Driver's License
No Degree - Project Management
Mount Royal University
No Degree - Accounting And Payroll Administration
CDI College
Bachelor of Science - Banking And Finance
THE POLYTECHNIC
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