Fendson Massenat
BROOKLYN
Summary
Dedicated security professional with a proven track record at Securitas Security Services USA, excelling in crisis management and surveillance expertise. Skilled in enforcing safety regulations and de-escalating conflicts, I effectively resolved customer complaints and ensured a secure environment. Committed to maintaining safety and enhancing customer satisfaction through proactive measures.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Security Guard
Mulligan Security Corp
New York
04.2024 - 03.2025
- Enforced safety regulations and monitored access control points.
- Identified suspicious activity to determine appropriate response.
- Provided escorts for employees entering and exiting the building after hours.
Security Guard
Securitas Security Services USA
New York
10.2022 - 03.2024
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Enforced safety regulations and monitored access control points.
- Conducted daily security patrols of assigned areas.
- Responded to alarms, emergencies, and disturbances.
Customer Service Representative
Entreprise BECAMA
Laplaine
10.2005 - 05.2023
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Took special orders in person and over telephone, generating additional revenue every month.
- Resolved customer complaints promptly and efficiently.
Education
ESL -
Rene Descartes
Haiti06-2025
Bachelor of Arts - Contability
Universite American Des Sciences Moderne D'Haiti
Haiti11-2010
Skills
- Customer service
- Crisis management
- Security guard license
- Report writing
- Premises patrol
- Surveillance expertise
Certification
- security License
- F04
Languages
English
Professional
Haitian Creole
Professional
French
Professional
References
References available upon request.
Timeline
Security Guard
Mulligan Security Corp
04.2024 - 03.2025
Security Guard
Securitas Security Services USA
10.2022 - 03.2024
Customer Service Representative
Entreprise BECAMA
10.2005 - 05.2023
ESL -
Rene Descartes
Bachelor of Arts - Contability
Universite American Des Sciences Moderne D'Haiti
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