Fenel Desrosiers
Jersey City
Summary
Dynamic Client Service Representative with a proven track record at Gucci America, excelling in client relations and de escalating issues. Leveraged call center experience to enhance client satisfaction and consistently meet sales targets.
Overview
13
13
years of professional experience
Work History
Client Service Representative
Gucci America
08.2018 - Current
- Assisted clients with product inquiries and order placements, ensuring high satisfaction levels.
- Resolved client issues through effective communication and problem-solving techniques.
- Maintained product knowledge to provide accurate information and recommendations to clients.
- Collaborated with team members to streamline processes and improve overall service delivery.
- Generating great numbers and completing sales targets.
Inventory Manager
Forever 21
Edison, NJ
07.2013 - 06.2018
- Managed inventory levels to ensure optimal stock availability and minimize overstock situations.
- Trained staff on inventory management protocols and best practices for consistency in operations.
- Completed inventory floor replenishment for each department in store.
Education
Berkeley College
Woodland Park NJSkills
- Call center experience
- Customer focus
- Client relations
- Negative feedback handling
- Client support
- Payment processing
Timeline
Client Service Representative
Gucci America
08.2018 - Current
Inventory Manager
Forever 21
07.2013 - 06.2018
Berkeley College