Fenet Getachew
Mankato,MN
Summary
Attentive and goal-focused brings successful approach to cultivating best practices to meet organizational expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating profitable client relationships and implementing better processes and procedures.
Overview
2
2
years of professional experience
Work History
It Solution Consultant
Minnesota State University, Mankato
Mankato, MN
01.2024 - Current
- Delivered customer support in resolving issues with connection operations while also implementing effective troubleshooting techniques throughout the organization.
- Responded promptly to emergency calls from customers regarding their splice systems or equipment failures.
- Implemented security measures to protect data from unauthorized access.
Casheir
Sodexo Food Service
Mankato, MN
10.2023 - 02.2024
- Established prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
IT Support
Four Points Sheraton Hotel
Seattle, WA
11.2022 - 05.2023
- Created and maintained technical documentation for IT systems and processes.
- Implemented security measures to protect data from unauthorized access.
- Assisted customers with product inquiries, technical support and other customer service related issues.
Education
Bachelor of Science - Computer Science And Mathematics
Minnesota State University - Mankato
Mankato, MN05-2027
Skills
- Problem-Solving
- Attention to detail
- Teamwork and Collaboration
- Customer Service
- Written & Verbal Communication Skills
- Expertise in programming languages like Python, Java & C#
- Mentoring
- Familiar with Html, CSS, and JavaScript
Affiliations
- Hangman Game: Developed interactive Python game with ASCII art UI, word generation, game logic, win/loss conditions, and score tracking.
- Maverick Global Leadership Academy: Cultivated visionary leader experience through immersive programs, mentorship, and hands-on experiences.
- Monster Dash: Created an engaging game where a monster chases the main character, utilizing C# in Visual Studio and Unity. Implemented dynamic AI for the monster, player controls, and immersive environment design, showcasing expertise in game development and interactive experiences.
Timeline
It Solution Consultant
Minnesota State University, Mankato
01.2024 - Current
Casheir
Sodexo Food Service
10.2023 - 02.2024
IT Support
Four Points Sheraton Hotel
11.2022 - 05.2023
Bachelor of Science - Computer Science And Mathematics
Minnesota State University - Mankato
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