Summary
Overview
Work History
Education
Skills
Timeline
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Feniesha Clarke

Summary

Seeking a position that allows me to use my transferable skills as I transition from consumer-focused customer service to business-focused customer service. My successful service experiences derive from building trust and displaying empathy and sympathy with people. I have successfully demonstrated that ability over the last 5 years, which is why I am actively seeking customer service rep and administration positions.

Overview

8
8
years of professional experience

Work History

Front Service Clerk

Publix
01.2023 - 10.2024
  • Provides premier customer service, including greeting customers, answering their questions, and resolving issues
  • Handles money services such as check cashing, lottery, gift cards, money orders and Western Union transactions and cash transaction
  • Maintains the cash office and equipment
  • Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
  • . Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.

Front Desk Receptionist

Quality Inn
12.2022 - 09.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Coordinate with housekeeping staff to ensure all rooms are cleaned and ready on time
  • Ensure timely transport of guests on shuttle to and from hotel
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.

Dietary Aide

Advent Health
01.2017 - 04.2022
  • Prepared 3 meals a day and snacks for around 200 residents timely, as assigned by the supervisor according to planned menus
  • Loaded and distributed food trays and carts to resident rooms, and other designated areas
  • Assisted in receiving and storing food and supplies properly in accordance with the guidelines of the nursing home
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.

Home Health Aide

Home Instead
03.2019 - 03.2022
  • Provide direct in home care to elderly and disabled patients in accordance with individualized care plans
  • Developed positive relationship with clients and their families
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Administered medication and others treatment according to physicians instructions
  • Monitored vital signs such as blood pressure and pulse rate

Lead Cashier/Server

Bahama Breeze
01.2018 - 03.2019
  • Create and maintain a positive work environment for all cashiers - mentor on POS system operation, customer service strategies and sales goals
  • Operate registers and perform general checkout functions
  • Generate reliable and accurate till reports from every register
  • Resolve cash tills when closing, ensuring the money matches the report and is stored safely
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.

Education

HS Diploma -

Wharton High School
Tampa, FL
06.2019

Skills

  • MS Office
  • Excellent Communication Skills
  • Empathy Skills
  • Time Management Skills
  • Ability To Perceive Clients
  • Willingness To Learn

Timeline

Front Service Clerk

Publix
01.2023 - 10.2024

Front Desk Receptionist

Quality Inn
12.2022 - 09.2024

Home Health Aide

Home Instead
03.2019 - 03.2022

Lead Cashier/Server

Bahama Breeze
01.2018 - 03.2019

Dietary Aide

Advent Health
01.2017 - 04.2022

HS Diploma -

Wharton High School

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Feniesha Clarke