Fenil Patel
Chattanooga,TN
Summary
Operations and business leader with 7+ years of experience driving financial performance, team leadership, and customer satisfaction within hospitality and service-focused environments. Proven success managing budgets, improving operational efficiency, leading cross-functional teams, and delivering high-quality guest experiences. Known for hands-on leadership style, strong analytical skills, and ability to optimize workflows in fast-paced settings. Prepared to support full-service hotel operations and elevate guest satisfaction as an Assistant General Manager.
Overview
8
8
years of professional experience
Work History
Life Event Specialist
Unum
Chattanooga, TN
04.2025 - 01.2026
- Managed high-volume caseload of 130+ active cases, ensuring accuracy, timeliness, and adherence to service standards.
- Delivered clear, professional communication to clients and stakeholders, facilitating positive customer experiences and effective issue resolution.
- Coordinate complex case strategies with cross-functional partners including HR, medical, and internal teams.
- Interpret policies and regulatory requirements to ensure full compliance and risk mitigation.
- Prioritize competing deadlines and workflow demands in a fast-paced, service-driven environment.
- Built strong relationships with employer partners, enhancing responsiveness and client satisfaction.
Business Operations Manager
Riceville Lodging Group
12.2017 - 04.2025
- Managed annual budgets, financial forecasting, and full P&L oversight to drive profitability.
- Implemented strategic cost-control initiatives that reduced annual expenses by 20% while maintaining service quality.
- Introduced updated policies and budgeting strategies that strengthened financial performance for stakeholders.
- Consistently met and exceeded occupancy and room revenue goals by proactively pursuing group business, events, and new client opportunities.
- Directed daily business and lodging operations, ensuring high service standards and operational efficiency.
- Delivered hands-on front desk support, ensuring smooth check-in experiences and positive guest interactions.
- Oversaw staffing, scheduling, and workforce planning, ensuring seamless day-to-day operations.
- Oversaw daily operations across all hotel departments, from front desk performance to overall guest satisfaction.
- Established and refined operational policies, enhancing workflow efficiency and service delivery.
- Monitored sales performance, identifying trends to support revenue-generating initiatives.
- Maintained all required licenses and permits in compliance with local, state, and federal regulations.
- Negotiated vendor and investor agreements balancing financial performance with customer experience.
- Managed purchasing and inventory for multiple departments to support efficient day-to-day operations.
- Ensured accurate financial reporting including journal entries, deposits, and monthly reporting.
Education
Masters Business Administration - Finance
University of North Alabama
Florence, AL12-2023
Bachelor of Science - Finance
Tennessee Technological University
Cookeville, TN05-2017
Skills
- Risk assessment
- Regulatory compliance
- Budget management
- Strategic planning
- Process optimization
- Problem solving
- Effective communication
- Data analysis
- Process improvement mindset
- On-site execution
- Organizational skills
- Customer service focus
Certifications And Skills
- P&L Management & Budget Oversight
- Hotel & Business Operations Leadership
- Team Development & Staff Supervision
- Guest Satisfaction & Service Excellence
- Process Improvement & Cost Control
Languages
Gujarati
Full Professional
Hindi
Limited
Timeline
Life Event Specialist
Unum
04.2025 - 01.2026
Business Operations Manager
Riceville Lodging Group
12.2017 - 04.2025
Masters Business Administration - Finance
University of North Alabama
Bachelor of Science - Finance
Tennessee Technological University