David Queen
Cleveland,Arizona
Summary
Proactive Life Event and Leave of Absence Specialist with extensive experience in managing complex cases and ensuring compliance with policies. Skilled Math Tutor adept at boosting student performance through individualized support and creative problem-solving techniques. Strong communicator and problem solver dedicated to enhancing employee, client, and student satisfaction.
Overview
11
11
years of professional experience
Work History
Life Event Specialist
Unum Life Insurance
09.2020 - Current
- Collaborated with medical professionals to gather pertinent information for accurate decision-making on disability claims.
- Effectively communicated complex information about disability benefits programs to a diverse clientele, ensuring that all individuals had a clear understanding of their entitlements and available resources.
- Managed complex cases involving multiple diagnoses or challenging circumstances, demonstrating exceptional problem-solving skills in navigating logistical hurdles.
- Conducted thorough case reviews, maintaining detailed records for each claimant''s file while operating with anywhere from 100-150 lives at a time.
Leave of Absence Specialist
Unum
07.2018 - 09.2020
- Enhanced employee satisfaction by effectively managing leave of absence requests and providing timely responses.
- Ensured timely and accurate completion of all required documentation for leaves of absence, minimizing potential legal exposure for the organization.
- Managed return-to-work coordination efforts, successfully reintegrating employees back into the workplace after extended absences.
- Managed 100s of complex medical leaves, ensuring proper documentation and compliance with company policies and relevant laws.
Math Tutor
Cleveland State Community College
05.2014 - 12.2017
- Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
- Tutored 60-80 math students, per semester, of all ages and abilities, from elementary school to high end college level.
- Implemented creative problem-solving techniques to make complex mathematical concepts more accessible to all learners.
Resident Assitant
Brookdale
08.2013 - 07.2017
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted up to 36 residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted up to 36 residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
Education
Bachelor of Science - Electrical Engineering
Arizona State University
Tempe, AZ08.2026
Bachelor of Science - Biology
Lee University
Cleveland, TN12.2017
Skills
- Customer Service
- Teamwork
- Communication
- Problem solving
- Computer skills
- Empathy
- Trustworthy
- Quick learner
Timeline
Life Event Specialist
Unum Life Insurance
09.2020 - Current
Leave of Absence Specialist
Unum
07.2018 - 09.2020
Math Tutor
Cleveland State Community College
05.2014 - 12.2017
Resident Assitant
Brookdale
08.2013 - 07.2017
Bachelor of Science - Electrical Engineering
Arizona State University
Bachelor of Science - Biology
Lee University
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