La Kyta Howell
Irmo,SC
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Life Event Specialist
Unum
02.2023 - Current
- Assisted claimants, providers, and clients with problems or questions regarding claims.
- Collaborated with fellow team members to manage large volume of claims.
- Handled modification and updating of policies.
- Assisted new policyholders with processing claims.
- Examined claims, records, and procedures to approve coverage.
- Manage FMLA, State, and Corporate entitlement
Disability Benefit Specialist
Unum
04.2019 - 02.2023
- - Interact directly with claimants, physicians/nurses, and attorneys.
- - Investigate and determine outcome of disability claims with sound and impartial judgement.
- - Dual employee handling of New York and Massachusetts Processing.
- - Manage multiple claims daily with accuracy.
Customer Service Representative IV
Colonial Life
09.2017 - 03.2019
- - Respond to customer inquiries with timely and accurate information.
- - Utilize resources and tools to accurately respond to customer inquiries.
- - Meet expectations of quality/productivity standards to ensure our customers' privacy.
- - Successful completion of Contact Center training programs, including demonstrating phone proficiency and passing required knowledge checks.
Customer Service Representative
Liveops
11.2014 - 08.2017
- - Managed incoming calls or inquiries from prospective customers or clients.
- - Provides customers with additional information or explains services.
- - Accurately captures customer information.
Substitute Teacher
Professional Educational Service Group/National He
10.2010 - 06.2012
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided classroom instruction outlined in teacher's lesson plans.
- Provided notes and reports on school day activities to primary teacher.
- Established and enforced rules for behavior and procedures to maintain order among students.
Education
Bachelor of Science - Business Administration
05.1994
Associate of Applied Science - Legal Assistant
05.1993
Skills
- Insurance Coverage Verification
- Understanding of Medical Terms
- Critical Thinking
- Insurance Plan Verification
- New Policies Processing
- Eligibility Determination
- Regulatory Compliance Understanding
- Customer Service
- Account Management Expertise
- Attention to Detail
- Decision-Making
- Documentation Skills
- Teamwork and Collaboration
- Documentation Abilities
Timeline
Life Event Specialist - Unum
02.2023 - Current
Disability Benefit Specialist - Unum
04.2019 - 02.2023
Customer Service Representative IV - Colonial Life
09.2017 - 03.2019
Customer Service Representative - Liveops
11.2014 - 08.2017
Substitute Teacher - Professional Educational Service Group/National He
10.2010 - 06.2012
Ferris State University - Bachelor of Science, Business Administration
Ferris State University - Associate of Applied Science, Legal Assistant
Similar Profiles
Amanda SchmechelAmanda Schmechel
Life Benefits Specialist at UNUMLife Benefits Specialist at UNUM
Michael SmithMichael Smith
AVP, IT Delivery at UnumAVP, IT Delivery at Unum
Naga YerramsettiNaga Yerramsetti
IT Director at UnumIT Director at Unum