Fenise Metellus
Summary
Highly motivated scheduling coordinator offering career in handling administrative tasks successfully while maintaining calendars for several-person firm. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Excels in complex tasks involving multiple stakeholders, critical details and hard deadlines.
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator/Administrative Assistant
Southeast homecare
Fort Lauderdale, FL
07.2023 - Current
- Coordinated client schedules to optimize caregiver assignments and service delivery.
- Managed communication between clients, caregivers, and healthcare providers.
- Developed and maintained scheduling software for efficient operations.
- Resolved scheduling conflicts to ensure continuous care for clients.
- Trained new staff on scheduling procedures and software usage.
- Monitored caregiver availability to support operational needs effectively.
- Assisted in implementing improvements to streamline scheduling processes.
- Provided administrative support for documentation and client record maintenance.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Provided support in resolving scheduling conflicts between employees.
- Developed strategies for improving efficiency within the scheduling process.
Front Desk Receptionist
The Dalmar
Fort Lauderdale, Florida
04.2019 - 06.2023
- Greeted guests warmly and ensured a positive first impression.
- Managed phone calls and directed inquiries to appropriate departments.
- Coordinated room reservations using hotel management software efficiently.
- Provided information about hotel amenities and local attractions promptly.
- Assisted guests with check-in and check-out processes seamlessly.
- Handled guest requests and resolved issues with professionalism.
- Maintained front desk area, ensuring cleanliness and organization at all times.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
Customer Service Representative
Teleperformance
Fort Lauderdale, Florida
09.2018 - 03.2019
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Utilized company software to log customer interactions and track feedback.
- Managed high call volumes while ensuring quality service standards were met.
- Followed up on customer issues to ensure timely resolutions and satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Fort Lauderdale High School
Fort Lauderdale, FLSkills
- Client scheduling
- Schedule conflict resolution
- Staff training
- Document management
- Customer service
- Communication management
- Time management
- Team collaboration
- Adaptability
- Multi-tasking
- Administrative duties
- Teamwork and collaboration
- Office administration
Timeline
Scheduling Coordinator/Administrative Assistant
Southeast homecare
07.2023 - Current
Front Desk Receptionist
The Dalmar
04.2019 - 06.2023
Customer Service Representative
Teleperformance
09.2018 - 03.2019
Fort Lauderdale High School