Fenris (Katherine) Peterson
Mesa,AZ
Summary
Creative professional with a strong ability to adapt and grow. Quick learner with keen attention to detail, eager to apply skills in a collaborative environment. Seeking opportunities to enhance knowledge and experience while contributing to team success.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Service Representative
TransPerfect Connect
01.2025 - Current
- Answered and returned phone calls promptly while maintaining professionalism and confidence
- Problem-solving and researching callers' concerns with adherence to protocol
- Engaging in active listening to understand and address callers' concerns
- Documenting calls as needs be with an attention to detail
- Referred calls to the appropriate staff members.
- Navigating multiple systems in a timely manner with strict regard to confidentiality and applicability
- Maintained accurate records of all call interactions as needs be with an attention to detail
Team Leader/Supervisor
TransPerfect Connect
06.2025 - 08.2026
- Collaborated with team to develop strategies that enhanced achievement of project goals.
- Delegated responsibilities to team members to enhance project efficiency.
- Collaborate and develop strategies to help team members better reach a project’s goal.
- Communicate clearly instructions with team members.
- Oversaw daily operations to maintain smooth processes and address any issues promptly.
- Create and distribute reports to update the company on the team’s progress.
Sales Associate
The TJX Companies, Inc.
10.2021 - 10.2024
- Served as sales associate at Marshalls, showcasing diverse skills across various responsibilities.
- Associates take on the role of being cashier at the front end, efficiently taking care of customers' purchases while engaging with them about the store and the many benefits the store offered.
- An associate could also be found on the sales floor, making sure merchandise was not only quickly stocked but stocked with an attention to detail and cleanliness while making sure to be attentive to customers' questions and needs.
- Assisted customers in the fitting room, providing style recommendations and processing clothing.
Education
High school diploma -
Mountain View High School
Mesa, AZ05-2019
Skills
- Customer service
- Customer relations
- Customer engagement
- Complaint resolution
- Transaction handling
- Database management
- Computer proficiency
- Critical thinking
- Problem resolution
- Active listening
Certification
Driver's License, August 2023 to September 2030, Food Handler Certification
Additional information
- Additional Experience
- Remote Collections Rep (Phoenix Residents)
- Transworld Systems Incorporated
Awards
Outstanding Theatre Technician, May 2019, This was awarded to me for my excellent and extended work within the theatre department in technical theatre which included a wide range of work from sound and light design to set construction to prop and actor management.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Team Leader/Supervisor
TransPerfect Connect
06.2025 - 08.2026
Customer Service Representative
TransPerfect Connect
01.2025 - Current
Sales Associate
The TJX Companies, Inc.
10.2021 - 10.2024
High school diploma -
Mountain View High School