Feona Desjarlais
Rolla,ND
Summary
Detail-oriented professional with proven skills in customer service and financial transactions. Committed to enhancing client satisfaction through effective problem-solving and communication.
Overview
14
14
years of professional experience
Work History
Financial Service Specialist I
First Community Credit Union
Saint John, ND
06.2022 - Current
- Processed customer transactions accurately and efficiently at a busy financial institution.
- Assisted customers with account inquiries and provided tailored product recommendations.
- Balanced cash drawers daily to ensure accurate financial reporting and accountability.
- Educated clients on bank services and tools to enhance their banking experience.
- Collaborated with team members to streamline branch operations and improve service delivery.
- Handled customer complaints professionally, ensuring timely resolution and satisfaction.
- Maintained up-to-date knowledge of banking regulations and compliance standards.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Explained bank services, financial products and applicable fees to customers.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Entered transactions into computer and issued customer receipts.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Provided assistance to other tellers during peak business hours as needed.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Responded and assisted customers with account inquiries and updates.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Reconciled cash and checks against computer records at end of shift.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Researched customer inquires regarding their accounts using internal banking systems.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Prepared reports on transaction activity for management review.
- Maintained accurate records of all financial transactions.
- Built and maintained client relationships through quality, personalized interactions.
- Maintained confidentiality of bank records and client information.
- Delivered exceptional service to customers in person or over telephone.
Investigations Operator
BlueChip Financial
Belcourt, North Dakota
06.2019 - 11.2021
- Managed customer accounts to ensure timely payment of outstanding debts.
- Communicated with clients to resolve payment issues and disputes efficiently.
- Utilized collection software to track account status and payment history.
- Developed payment plans tailored to individual customer needs and circumstances.
- Collaborated with team members to share strategies for improving collection efforts.
- Recorded all interactions in compliance with company policies and regulations.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Identified past due accounts and contacted account holders to arrange payment.
- Provided exceptional customer support via phone, email, and chat channels.
- Collaborated with team members to improve service quality and response times.
- Documented customer interactions accurately for future reference and analysis.
- Handled escalated issues with professionalism and empathy to ensure satisfaction.
TSR AGENT
DYNABAND
BELCOURT, ND
02.2019 - 06.2019
- Handled inbound customer inquiries with professionalism and clarity.
- Resolved customer complaints efficiently to enhance satisfaction levels.
- Collaborated with team members to improve call handling procedures.
- Provided product information to assist customers in decision-making.
- Maintained accurate records of customer interactions and transactions.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
FAST FOOD REPRESENTATIVE
TACO JOHNS
WILLISTON, ND
10.2018 - 01.2019
- Prepared food items according to standardized recipes and safety guidelines.
- Operated cash register and processed customer transactions accurately.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted customers with menu selections and provided excellent service.
- Stocked supplies and organized inventory to streamline operations.
- Trained new employees on food preparation and customer service protocols.
- Monitored food safety practices to maintain compliance with health regulations.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Greeted customers and took their orders in a friendly and efficient manner.
- Kept customer and food preparation areas clean and well-organized.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Served orders to customers at windows, counters and tables.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Operated cash register to process customer payments accurately and efficiently.
COACHING SUPERVISOR
DYNABAND LLC
BELCOURT, ND
03.2012 - 08.2018
- Supervised daily operations to ensure team efficiency and safety compliance.
- Trained new staff on procedures, policies, and equipment usage.
- Coordinated workflow among team members to optimize productivity levels.
- Conducted regular inspections to maintain quality standards and operational integrity.
- Facilitated communication between departments to streamline processes and resolve issues.
- Implemented training programs to enhance team skills and knowledge retention.
- Monitored inventory levels to ensure adequate supply for daily operations.
- Assisted in developing schedules to align workforce availability with operational needs.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Education
Associate of Arts - GENERALS
TURTLE MOUNTAIN COMMUNITY COLLEGE
Belcourt, ND03-2025
High School Diploma -
TURTLE MOUNTAIN COMMUNITY HIGH SCHOOL
BELCOURT05-2009
Skills
- Customer service
- Cash handling
- Financial reporting
- Compliance adherence
- Account management
- Customer relationship management
Timeline
Financial Service Specialist I
First Community Credit Union
06.2022 - Current
Investigations Operator
BlueChip Financial
06.2019 - 11.2021
TSR AGENT
DYNABAND
02.2019 - 06.2019
FAST FOOD REPRESENTATIVE
TACO JOHNS
10.2018 - 01.2019
COACHING SUPERVISOR
DYNABAND LLC
03.2012 - 08.2018
Associate of Arts - GENERALS
TURTLE MOUNTAIN COMMUNITY COLLEGE
High School Diploma -
TURTLE MOUNTAIN COMMUNITY HIGH SCHOOL