Fepronia Soryal

● Serve as the on-site extension of Human Resources, supporting contingent employees and acting as the primary liaison between BMW leadership, employees, and staffing management.

● Manage daily onsite operations, including employee check-ins, attendance tracking, call-offs, and workforce coverage to ensure production staffing needs are met.

● Maintain strong partnerships with BMW supervisors and managers by providing staffing updates, resolving employee concerns, and ensuring exceptional client satisfaction.

● Coach and counsel employees on attendance, performance, workplace expectations, and company policies while administering disciplinary actions when necessary.

● Process payroll inquiries, attendance issues, employee disputes, and HR-related concerns with professionalism and confidentiality.

● Conduct onboarding, orientation, badge coordination, and compliance documentation for new hires while ensuring adherence to company policies and employment regulations.

● Document employee activity, attendance, and workforce data using CRM and HR systems to maintain accurate records.

● Partner with client leadership to address workforce challenges, improve employee retention, and support production goals.

● Participate in operational meetings to anticipate staffing needs and implement effective workforce solutions.

● Deliver high-quality customer service while fostering a positive work environment built on communication, accountability, and teamwork.

• Served as the interim team leader during the branch manager's absence, managing timesheet adjustments and submissions for employees, training recruiters, processing essential documents, and undertaking additional supervisory responsibilities as required.
• Established strong relationships with multiple clients, serving as the primary point of contact.
• Participated in site visits for clients and played a key role in finalizing sales contracts by providing insights into the recruiting process.
• Perform full-cycle recruiting and HR tasks by vetting, interviewing, orienting, hiring, processing paperwork, and preparing workers for new jobs.
• Review and pre-screen candidate resumes.
• Utilize Avionte CRM and ATS system to find candidates.
• Build rapport with companies to provide qualified workers.
• Provide disciplinary actions and terminations when necessary.
• Perform drug tests and background checks.
• Properly process payroll and IT tickets.
• Contact recent applicants, follow up, and maintain inbound calls.
• Assist with training new recruiters as needed.
• Communicate with other departments such as Payroll, IT, Account Management, and management to assist workers.
• Recruited, interviewed, and assigned qualified candidates to manufacturing and warehousing roles within the client’s facility.
• Maintained consistent communication with on-site supervisors and the workbox branch manager to provide staffing updates and resolve workforce challenges.
• Addressed and resolved employee concerns promptly to ensure associate satisfaction and retention.
• Fostered strong relationships with client leadership and associates to support a positive work environment.
• Tracked employee attendance, performance, and turnover data to report back staffing leadership.
• Participated in community engagement efforts aligned with Workbox’s mission of social responsibility.
• Promoted Workbox values by supporting barrier-free employment and workforce inclusivity.
• Conducted onboarding and orientation for new hires, including safety training and job expectations.

• Oversaw the accounting tasks, taxes, and transactions.
• Accurately processed transactions and cumulated numbers.
• Prepared purchase requisitions based on warehouse demand.
• Processed invoices for services and customs clearance.
• Managed bookkeeping processes.

• Performed hiring tasks, completed new hire paperwork, employee orientation, and scheduling.
• Prescreened and vetted resumes before sending them to hiring managers.
• Effectively targeted prospects and closed sales contracts for successful conversion.
• Assisted with the Employee Assistance Program.
• Referred and recommended workers based on their qualifications.
• Advised the Payroll department of any issues or escalations.

• Assessed properties, gathered information, and wrote reports based on research findings.
• Trained new employees and ensured that they were properly prepared.
• Maintained team communications and information from meetings.
• Ensured exceptional customer service was provided.
• Collaborated with coworkers and managers to resolve difficult and high-level customer issues.